Physical Therapy Supper Staff Lead
4 weeks ago
Who we are:
Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. Aligned Orthopedic Partners is recruiting for an Physical Therapy Supper Staff Lead.
What you will do:
- Assist SMARTherapy Manager with daily management and supervision of support staff primarily of Patient Service Coordinators but also including Physical Therapy Technicians as needed.
- Collaborate with site managers, SMARTherapy manager and Director of Physical Therapy Operations to assure efficient workflows.
- Assist with being onsite supervision for support personnel and provide guidance and support to personnel to ensure a cohesive and productive team
- Monitor staff performance, provide feedback and address any issues or conflicts that may arise.
- Address any patient concerns and refer to SMARTherapy Manager as needed
- Help to improve efficiency of workflows in patient scheduling, intake process, verifications, checkout, and minimizing staff downtime to assist with improving patients experience while at SMARTherapy
- Work with Patient Service Coordinators at Sibley location, and float to Chevy Chase location as needed, to improve workflows and efficiency of department to ensure accurate daily operations, improved patient satisfaction, and improved collections.
- Perform timekeeping duties for Sibley Patient Service Coordinators including coordinating call-outs.
- Assist with performing interviews for hiring of support personnel as needed including screening of resumes, initial phone screening and onsite interviews as required.
- Assist with training of new support staff at Sibley SMARTherapy locations
- Perform job duties of a Patient Service Coordinator as required including but not limited to
- Receives and directs incoming telephone calls
- Accurately documents messages and forwards to therapists and personnel in a timely manner
- Checks designated voicemails on a regular basis and ensures timely follow-up on all calls
- Appropriately schedules patient appointments; obtains complete and accurate medical, demographic and insurance information, and informs patients of financials policies directing to Therapy Billing as appropriate
- Explains insurance benefits to patients
- Manages cancellation list, filling open slots wherever possible
- Ensures patients present to initial evaluation with required referrals
- Generates new patients flowsheets and paperwork
- Ensures new patients complete appropriate forms and sign consent and financial agreement prior to visit with provider; ensures all required forms are placed in the appropriate order in the medical record
- Accurately and efficiently enters patient information into computer program; registers new patients and updates established patient information with demographic and/or insurance changes
- Notifies therapist or aide of patient readiness in a timely manner; seeks assistance when appropriate to maintain optimal patient flow
- Updates printed schedule with add-on or cancelled appointments and promptly notifies the billing of any new patients added on
- Collects co-pay, deductible, coinsurance, today’s visit charges, past due visit charges, DME payments; documents payments in computer system and control log; provides receipt to patient; reconciles control sheet with computer system
- Schedules follow up appointments as necessary
- Performs tasks associated with the "opening & closing" of the office (including the straightening of the waiting room)
- Coordinates administrative supply orders
- Manages the rescheduling of patients when a therapist has a change in schedule
- Performs basic administrative tasks including scanning and faxing documentation
We’d love to hear from you if you:
- High school diploma or equivalent required.
- Knowledge of medical terminology, regulations, and medical office procedures.
- Organizational and multitasking skills.
- Appearance, behavior, and communication skills must promote excellent customer service.
- Upholds HIPAA regulations.
- Ability to adjust to changing situations.
What we offer:
We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.
Equal Opportunity Employer:
Aligned Orthopedic Partners is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.
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