Service Adviser

Job DescriptionJob DescriptionBenefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Parental leave

Full job description
Legend Motors has a great opportunity for a select person to join one of the largest, fastest growing and award-winning used car Dealerships in the state of Mi.

About Us
We offer employee longevity, a great environment and atmosphere and the owner know your name. Legend Motors has been servicing the community for over 25 years. We are seeking a highly skilled and experienced Service Advisor to join our team. As the Service Advisor, you will be responsible for overseeing and managing the operations of your customer base. This is a leadership role that requires strong strategic thinking, excellent communication skills, and the ability to drive results.

Responsibilities:
-Forecasts goals and objectives for the department and strives to meet them.
-Hires, trains, motivates, counsels and monitors the performance of all service department staff.
-Prepares and administers an annual operating budget for the service department.
-Maintains reporting systems required by general management and the factory.
-Attends managers meetings.
-Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
-Strives for harmony and teamwork within the department and with all other departments.
-Develops and implements a marketing plan which promotes new and repeat business.
-Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
-Understands and ensures compliance with manufacturer warranty and policy procedures.
-Accounts for all documents; ensures that none are missing, and all are processed correctly.
-Holds weekly department meetings.
-Directs and schedules the activities of all department employees.
-Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
-Monitors technicians' daily productivity reports and corresponding payroll records.
-Monitors and follows up on parts orders with the parts manager to ensure availability.
-Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
-Establishes and maintains good working relationships with customers to encourage repeat and referral business.
-Informs repair technicians of time allowances on each repair order.
-Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
-Keeps abreast of new equipment and tools available and recommends purchases.
-Ensures that the work areas and customer waiting area are kept clean.
-Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
-Serves as liaison with factory representatives.
-Ensures the proper care, storage and inventory of special tools.
-Ensures that customers' service files are up-to-date and readily available for reference.
-Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
-Prepares pricing guides and maintenance menus for frequent labor operations.
-Handles customer complaints immediately and according to dealership's guidelines.
-Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
-Maintains safe work environment.
-Maintains a professional appearance. -Other tasks as assigned. Experience:
- Proven experience in a leadership role, preferably as a Service Advisor or similar position
- Strong knowledge of cash handling, aligning, transmitting, oil change, tire service, shocks struts, mechanical knowledge, brake repair, and auto estimating
- Excellent organizational and time management skills
- Strong analytical and problem-solving abilities
- Effective communication and interpersonal skills
- Ability to build and maintain relationships with Service customers at all levels
- Demonstrated ability to make sound decisions in a fast paced environment
- We need a professional appearance and a strong desire to excel.

We offer competitive compensation packages based on qualifications and experience.

Job Type:
Full-time
Pay: $60-120k per year

Benefits:
- Flexible schedule
- On-the-job training
- Paid lunches
- Referral program
- Paid Vacation

Shift:
Day shift

Weekly day range:
Monday to Friday

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