Oakland80 Navigator

DEPARTMENT: Workforce Development

SUPERVISOR: Oakland80 Manager

Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.

GENERAL JOB DESCRIPTION

Oakland80 Navigators will help residents make decisions about career and education paths. Navigators will support residents beyond traditional career and education advising or coaching. The support Oakland80 Career and Education Navigators provide is personalized and holistic, helps individuals understand their value, and encourages individuals to consider unfamiliar types of career pathways and employment opportunities. Oakland80 Career and Education Navigators will help residents learn about and engage in career pathways that incorporate post-secondary degrees and industry-recognized credentials that lead to employability in high-demand occupations in the local area. Navigators will also be current on and ensure that information on high-demand occupations and industry-recognized credentials is widely available. Oakland80 Career and Education Navigators will help ensure that residents are aware of available educational opportunities and have access to educational financial assistance; all with a goal of ensuring residents start and finish postsecondary training earning a degree or non-degree credential. Navigators will assist residents with designing and implementing individual career and education plans, providing ongoing support to achieve those goals. Finally, Oakland80 Career and Education Navigators will be knowledgeable about the communities they serve and be willing to travel to locations within their designated geographical service area to best serve individuals.

QUALIFICATIONS

Education:

Bachelor’s degree in a human service, social work, psychology, education or related field preferred

Other:

• 1-2 years’ experience engaging disadvantaged individuals in career, education or personal/family development.
• Knowledge of Metro Detroit human service agency and services a plus
• Able to work well in a team environment, handle multiple assignments and meet deadlines.
• Strong written communication skills, ability to write clear, structured and articulate communications.
• Attention to detail and ability to meet deadlines.
• Strong technology and data entry skills including MS Office

DUTIES AND RESPONSIBILITIES

• Assist customers to identify community resources available to meet their needs assist in support in providing warm handoffs.
• Advocate for and link customers to community services and assist in assessing available support services.
• Keep information on partner organizations updated, by making routine contact with to verify services and eligibility requirements.
• Identify gaps within referral partner network and work in collaboration with partners
• Follow-up with customers, career coaches and partner organizations on status of barrier resolution/referral resolution
• Input activities into appropriate online databases
• Maintain communications as required to coordinate services.
• Create personalized and holistic profiles of customers, which incorporate results of assessments measuring education level, credentials, employment experience, competencies, transferable skills, digital literacy, interests, life assets, life compatibility with occupation.
• Help customers build awareness and knowledge of career options, which align with their skills and interests.
• Support customers in establishing career and education goals; map out a realistic plan for achieving those goals; and identify barriers and connect clients to needed resources and supportive services.
• Provide ongoing assistance and coaching to help ensure customers meet their career and education milestones.

WORKING CONDITIONS

Environmental conditions:

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

Physical requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting in required.

Accommodation(s):

As appropriate and fiscally reasonable.

NON-EXEMPT

This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act

The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”

Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.