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Auditor- Bilingual Spanish-English
1 month ago
Main duties will include doing audits in person, over the phone and at local pharmacy's ABOUT THE RESPONSIBILITIES Field Audit· Secret Shopper monitors and evaluates company representatives at their sites to ensure that they are complying with company internal requirements as well as Federal and State guidelines.· Each Shopper uses pre-approved scenarios to portray potential clients.· Travels to all approved marking locations· Conduct Field/Phone Audits on company representatives· Changes physical appearance daily by wearing disguises consisting of but not limited to wigs, hair pieces, color contacts, hats, scarves, and make-up.· Generate weekly audit results reports and enters the data into Excel templates provided by the team’s Sales Audit Trainer.· Listens and transcribes potential misinforming or fraud encounters with representatives. Transcripts must be translated verbatim.
Phone Audit · Phone Audits on representatives to ensure that they are responding and engaging with members & potential clients.· Performed Monthly· Requires 4 days / weekly per Shopper· Generate weekly audit results reports and enters the data into Excel templates. provided by the team’s Sales Audit Trainer.· The focus of these audits is to ensure that all reps are answering calls.· Shoppers are required to call reps who do not pick up 3 times within an hour and reps have up to 90 minutes after the first call to reply.
Pharmacy Audits· Shoppers make two/three attempts· Shopper attempts to purchase approved/non approved items with the OTC card.· Shopper compares retail price of item(s) being purchased so that we can compare it to what is listed on the receipt.· Shopper takes pictures of items and receipts· Listens to all recordings and transcribes information that occurs during the encounters with store clerks/cashier. Transcripts must be translated verbatim.Car Mileage and Metro card reimbursement
Requirements
Fluent in Spanish and EnglishStrong organizational skillsComputer skillsReliable transportation Hours are Monday-Friday with flexible schedule Job Type: Full-timeHybrid schedule between remote and in field (Westchester/Manhattan/Brooklyn/Long Island)Pay: $20 per hour
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