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Bilingual Receptionist

2 months ago

Atlanta, United States Bader Scott Injury Lawyers LLC Full time
Job DescriptionJob Description

We are Georgia's fastest growing injury law firm and one of Atlanta's best law firms to work for. We are looking for amazing individuals who truly exemplify our community’s best talent.

The person for this job is passionate about coming to work for an organization that is making a difference in our clients lives and communities. A person who enjoys the thrills of working in a fast-paced environment with a diverse group of people. The person for this job is exceptional both on & off the job, carries the brand to friends and family, and lives by our Core Values.

Reception is an integral part of any organization. With the volume of calls our company receives, it is vital that every person that serves in the capacity of Reception commit themselves to the highest standard of communication so that the caller can be welcomed warmly. The responsibilities of the team member working in reception are as follows:


Responsibilities

· Greet clients and visitors for scheduled appointments or meetings.

· Answer multi-line phone system with accuracy.

· Receive and screen visitors and telephone calls

· Direct new client calls to the Intake Department.

· Transfer existing client calls to corresponding Legal Assistants.

· Document client calls into Filevine for client record keeping.

· Maintain employee and department directories.

· Responsible for complying with safety procedures, rules, and regulations to maintain the front lobby reception area, conference rooms, and breakrooms.

· Manage inventory and stocking of breakrooms and guest service beverage areas.

· Collaborate among work teams by documenting and communicating actions, irregularities, and continuing client needs.

· Process incoming and outgoing office correspondence and communications, and other administrative tasks and projects as needed.


Qualifications

· High School Diploma or equivalent required.

· 5+ years receptionist or relevant experience in a high-volume call environment.

· Bilingual (Spanish) is preferred.

· Proficient in written and spoken English.

· Proven customer service skills with the ability to communicate effectively with limited English speakers.

· Experience with Microsoft Office Suite and Outlook.

· Strong communication skills, computer skills and ability to multi-task are required.

· Strong working knowledge of law firm management software and applications preferred.

· Prior work experience with a Personal Injury or Worker’s Compensation law firm is a plus.

· Professional attitude and appearance, impeccable follow-through, and a high level of commitment to the role and company.

· Candidate must have a demonstrated history of punctuality and work ethic