Assistant General Manager

1 month ago

Buffalo, United States Buffalo Lodging Associates, LLC Full time
Job DescriptionJob Description

Hampton Inn Buffalo-Airport/Galleria Mall, 1745 Walden Avenue, Cheektowaga, New York 14225

We are looking for an Assistant General Manager to join our great Team Located off I-90, this 132 room hotel is across the street from Walden Galleria Mall and nearby Buffalo Niagara Airport. The Hampton Inn offers free breakfast, Wi-Fi, indoor heated pool and is pet friendly. The Hampton Inn by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

  • Weekly pay
  • Paid vacation, sick days and holidays
  • Medical, dental, vision insurance
  • 401K Retirement plan with company match
  • Travel discounts on our branded properties
  • Career growth opportunities

Pay range: $59K - $64K

Role:

The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

  • Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
  • Manage the front office operations and supervising directly the front desk and food and beverage staff.
  • Resolve guest concerns while maintaining high franchise Guest Service scores.
  • Foster a positive, cooperative work environment between staff and management.
  • Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
  • Administrative tasks such as reporting, inventories, accounting processes and much more.

What You Bring Us:

  • Two years related management experience, and Hilton brand knowledge.
  • Extensive experience with rooms, housekeeping and food and beverage.
  • Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
  • Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
  • Expertise in standard hotel management systems.
  • Hands-on leadership
  • Valid Driver’s License

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