MRI Clinical Receptionist

JOB SUMMARY: Under the general supervision of the Clinical Reception and Authorization Coordinator performs duties required to support the clinical and business operations of the MRI department and the medical practice ensuring services are provided in a professional, timely and courteous manner. These duties are performed in accordance with federal and state laws and regulations governing the privacy and security of patients' PHI (Private Health Information).

Responsibilities include, but are not limited to, the following

• Greet and discharge patients/visitors in a prompt, courteous, and helpful manner.
• Upon check-in, arrive patient via computer system; verify demographics, insurance eligibility, referrals and authorizations.
• Scan photo ID, insurance card and HIPPA forms in EMR.
• Obtain referrals/authorizations, if necessary
• Provide patients with appropriate new patient paperwork
• Schedule appointments
• Perform daily chart checks for future visits to include insurance verification, referrals and authorizations.
• Scan/import clinical forms daily
• Answer phones, transfer and/or direct calls.
• Responsible for obtaining Medical Record Release paperwork, when requested by patient and scanning into EMR.
• Responsible for maintaining and distributing of medical records for patient pick-up.
• Ensure release form has been completed and payments received, when applicable.
• Act as liaison between patient and other staff, including medical assistants, physicians, physician assistants, administrative assistants, etc.
• Maintain excellent communication with technologist and patients regarding wait times or physician delays.
• Conduct a thorough and detailed audit of incoming orders, assuring that both the order and clinical information matches the exam and authorization and informing physician and/or Medical Assistant when correction is needed.
• Understanding of the health screening questions, and possible risks associated with MR exams.
• Screening every patient to verify safety using MRI manufacturer guidelines including but not limited to Gauss/Cm, magnet strength, placement and duration of all implants.
• Obtaining all implant information and contacting manufacturer when needed to ensure patient safety before scheduling MRI and importing all documents obtained for MRI clearance as per safety guidelines.
• Ensure prior diagnostic testing clearance is obtained, including X-rays and/or proper bloodwork/GFR and required documentation including operative notes are scanned into patient's chart.
• Trained in MRI safety level II, and BLS as required by ACR.
• Split between front desk duties and assisting the technologist acting as medical assistant/tech aide when needed.
• Provide and explain exam and preps to patients utilizing their knowledge of MRI safety to resolve patients' questions or concerns.
• Ensure that incoming faxes are delivered and/or acted on immediately.
• Retrieves and responds to voice mail messages in a timely manner.
• Maintain patient confidentiality.
• Covering both morning and night shifts and locations if need be.