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Branch Manager
3 months ago
WHAT’S IN IT FOR YOU?
- Medical, Dental & Vision Insurance options for employee and family
- Employer-provided short-term disability and basic life insurance
- 3 weeks paid time off
- Retirement savings program with a generous company match
- 10 paid holidays per year
- Wellness Programs
- The opportunity to join a continuously growing organization that includes diversity and inclusion
- Minimum of 3 years of management experience, preferably in the heavy equipment or related industry
- Bachelor’s Degree (preferred) in a related field
- Strong leadership and team management skills
- Excellent customer service skills
- Analytical and problem-solving abilities
- Detail-oriented, organized, and able to handle multiple projects
- Excellent communication and interpersonal skills
- Ability to work independently and collaborate effectively
- Valid driver’s license
- Oversee Parts and Service departments for efficient workflow and service delivery
- Ensure branch maintenance and a safe working environment
- Monitor inventory levels and manage stock
- Develop strategies with Operations Managers for business growth and efficiency
- Provide after-hours support for technicians, vehicle maintenance, and customers as needed
- Promote Product Support programs and marketing initiatives
- Manage Parts and Service discounting fairly
- Propose process improvements for Parts and Service departments
- Meet and exceed performance goals and budgets
- Support Regional Service & Warranty Administrators with documentation for claim processing
- Dispatch field service technicians to maximize customer satisfaction
- Manage branch budgets, revenue, and expenses
- Lead, mentor, and motivate the branch team
- Address team conflicts professionally and impartially
- Collaborate with Human Resources for hiring and discipline processes
- Oversee staff training in safety procedures and conduct regular safety inspections
- Coordinate with the Director of Facilities and vendors for facility repairs and maintenance
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