IT Help Desk Associate

4 weeks ago


Holland, United States LG Energy Solution Michigan, Inc. Full time
Job DescriptionJob Description

Title: Help Desk Associate (IT)

Reports to: IT Manager

Location: Holland, MI

LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries www.lgenergymi.com

Summary:

IT Help Desk will be responsible for performing tasks providing technical desktop assistance and customer service to employees.

Responsibilities:

  • Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person
  • Maintain server health and performance to support all production system
  • Assist and work closely with our remote infra support team as an on premise technical support for troubleshooting, deploying, cabling, monitoring, and other jobs
  • Configure and install PCs, network printing devices, peripherals, and software, including physical attachment of equipment to the network
  • Configure and install wireless access points, L2 switches
  • Ensure system security in compliance with company policy
  • Utilize tools such as Active Directory, Remote Desktop, etc.
  • Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware
  • Continuously find ways to improve your ability to diagnose more complex problems and learn new skill sets in support of the IT Team mission
  • Maintain cleanliness at work-site in accordance with 5S3R Standards:
    • Sort, Set in order, Shine, Standardize, Sustain
    • Right Location, Right Quantity, Right Container
  • Perform other duties as assigned

Qualifications:

  • High School Diploma or GED required
  • Vocational Certificate or Associates Degree preferred or equivalent, relevant experience

Experience:

  • 1 to 3+ years of experience in IT with various operating systems (Windows 7, 10, etc.).
  • Desktop operating systems, office applications, hardware, installation/troubleshooting and knowledge of network operating systems preferred

Skills:

  • Ability to interpret, analyze, troubleshoot and resolve technical problems
  • Excellent communication skills including verbal and written
  • MS Office Suite

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