Front Desk Agent

4 months ago

Seattle, United States La Quinta Inn & Suites By Windham Seattle Sea - Tac Airport Full time
Job DescriptionJob Description

We are seeking an ambitious, dependable, self-starting and customer service driven Front Desk to join our team The candidate must have flexible availability that include working weekends and holidays.

POSITION SUMMARY: Provide sales and customer service functions related to guest registration, reservations and revenue collections, in a manner that will ensure that guests receive a safe and secure place to stay with friendly and attentive service. This position requires candidate to be flexible. Shifts will vary and candidate must be able to work weekends and holidays.

EXPECTATIONS OF THE EMPLOYEE:

  • Serve internal and external guests in a positive, professional manner.
  • Follow all guidelines on confidentiality.
  • Be responsible for quality, accuracy, timelines, reliability and thoroughness of work performed.
  • Develop and maintain positive working relationships with other employees.
  • Ability to communicate effectively, both verbally and written.
  • Provision of and responsiveness to the information needs of management and co-workers.
  • Promote teamwork.
  • Be punctual and reliable.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Providing courteous guest service and responding promptly to guest questions, complaints or requests.
  • Organizes the reservations for the day’s arrivals. Checks for duplicate reservations and determines special room requests. Pre-blocks special request rooms.
  • Performs the functions of the front desk including check-ins, checkouts, reservations, answers phones, provides wake-up calls, etc.
  • Check-in guests following credit policies.
  • Ensure guest problems are resolved and followed through in a timely manner.
  • Understands the operation of the property management system.
  • Provides information concerning hotels, facilities and functions, as well as their location (ex. Rooms for disabled, directions to and from airport and major attractions, location of vending, fax number, etc.).
  • Assists staff with our property events when in need to assure guest satisfaction.
  • Provides security for guests by maintaining confidentiality of guest information.
  • Familiar with property security and key control procedures, as well as fire safety procedures.
  • Performs additional tasks assigned by property management.
  • Processes all reservation requests in a friendly and efficient manner. Processes all guest registration and checkouts promptly.
  • Completes paperwork necessary for front desk operations (registration cards, folios, credit cards vouchers, cash reports, room reports, etc.).
  • Provides efficient switchboard services, including handling of messages, mail, wake-up calls, and other guest services as the opportunity arises.
  • Accounts for all receipts, paid outs, and charge funds as specified.
  • Responsible for auditing and balancing all cashiers reports and cash drawers.
  • Performs front office posting and filing procedures as directed.
  • Maintains cleanliness and order to the front office areas.
  • Provides accurate information to housekeeping, such as house counts, room status, or guest service requirements.
  • Has frequent contact with hotel guests and employees. May have some contact with vendors and/or supplies.
  • Must be team environment “Green” focused and make sure service goals are being met.
  • May be required to work nights, weekends and holidays.
  • May be required to stand for long periods of time.

MINIMUM REQUIREMENTS:

  • High School Diploma or Equivalent
  • Excellent communication skills
  • 2 to 3 years of Hotel Front Desk Experience.

ESSENTIAL PHYSICAL FUNCTIONS: Must be able to sit or stand for long periods of time. Must be physically able to occasionally grasp, grip, pull, push, twist, turn and lift boxes, which average around 25-30 pounds each.

 We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Front Desk Agent

    2 weeks ago

    Seattle, United States Lotte Hotel Americas Full time $23

    Job DescriptionJob DescriptionJOIN LOTTE LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our next journey in Seattle and share a great story that pursue love, freedom, and life to move the hearts of our guests. We are hiring professionals who are looking for a place that inspires them, challenges them, and makes them...

  • Front Desk Agent

    3 weeks ago

    Seattle, United States Mayflower Park Hotel Inc. Full time $20

    Job DescriptionJob DescriptionDescription: Front Desk Agent Needed Are you looking for a flexible and rewarding opportunity in the hospitality industry? The historic Mayflower Park Hotel is seeking a full-time Front Desk Agent to join our team. If you're ready to join a fun, dynamic team and contribute to creating memorable experiences for our guests,...

  • Front Desk Agent

    2 weeks ago

    Seattle, United States Carlson Rezidor Hotel Group Full time

    Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...

  • Front Desk Agent

    2 weeks ago

    Seattle, United States AccorHotel Full time

    Company Description Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle. Job Description Be part of a legacy...

  • Front Desk Agent

    4 months ago

    Seattle, United States InnVentures IVI LP Full time

    **Residence Inn Seattle Lake Union is thrilled to offer following benefits!** * **Signing Bonus of up to $1,000** * **Competitive Pay** * **Affordable Health Care for employee and dependents** * **Complimentary parking for employees** * **Discounted Bus Pass** **OUR STORY:** If you are looking for a career where you feel supported, then apply now!...

  • Front Desk Agent

    4 months ago

    Seattle, Washington, United States Radisson Hotel Seattle Airport Full time

    Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...

  • Front Desk Agent

    2 weeks ago

    Seattle, United States Radisson Hotel Group Full time

    Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...

  • Front Desk Agent

    3 months ago

    Seattle, United States AccorHotel Full time

    Company Description Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle. Job Description Be part of a legacy of...

  • Front Desk Agent

    2 weeks ago

    Seattle, United States MCR Hotels Full time

    Front Desk Agent Residence Inn Seattle Sea-Tac Airport, 19608 International Blvd, SeaTac, Washington, United States of America Req #7577 Monday, July 22, 2024 The Front Desk Agent at the Residence Inn by Marriott SeaTac is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ...

  • Front Desk Agent

    2 months ago

    Seattle, United States CSM Corporation Full time

    ** Front Desk Agent l Full Time l Part Time** **Job Category****:** Front Office **Requisition Number****:** FRONT004887 Showing 1 location **Job Details** **Description** **Benefits:** $500 signing bonus after 90 days! Full Time associates qualify for (Medical, Dental, Vision, PTO, 401K) Marriott travel discounts **Job Description:** Anticipates and...

  • Front Desk Agent

    3 months ago

    Seattle, United States Choice Hotels Full time

    Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper...

  • Front Desk Agent

    2 weeks ago

    Seattle, United States AccorHotel Full time

    Company Description Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle. Job Description Be part of a legacy...

  • Front Desk Agent

    2 months ago

    Seattle, United States FAIRMONT Full time

    Job DescriptionJob DescriptionCompany DescriptionLocated in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city.  Be a part of history, providing service to our guests in an iconic and luxurious setting.  We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of...

  • Front Desk Agent

    2 months ago

    Seattle, United States AccorHotel Full time

    Company Description Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle. Job Description Be part of a legacy of...

  • Front Desk Agent

    2 weeks ago

    Seattle, United States MCR Hotels Full time

    The Front Desk Agent at the Residence Inn by Marriott SeaTac is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room...

  • Front Desk Agent

    4 weeks ago

    Seattle, United States MCR Hotels Full time

    The Front Desk Agent at the Residence Inn by Marriott SeaTac is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room...

  • Front Desk Agent

    1 month ago

    Seattle, United States Reside Full time

    Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 US cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company...

  • Front Desk Agent

    1 month ago

    Seattle, United States Lodging Dynamics Full time

    ** $250 Signing Bonus after completing 90 days of employment** The Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering. What you will be doing: Welcome and...

  • Front Desk Agent

    3 months ago

    Seattle, United States Motel 6 -- Seattle Full time

    Job DescriptionJob DescriptionFront Desk AgentDirects and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to Motel 6 Brand Standards policy. Directs other employees and prioritizes job duties when General Manager is away from the hotel.Acts as Manager-on-Duty, GSR in the absence of...

  • Front Desk Agent

    2 weeks ago

    Seattle, United States Motel 6 -- Seattle Full time

    Front Desk Agent Directs and controls the activities in the lobby and front desk area to ensure that guests receive outstanding customer service according to Motel 6 Brand Standards policy. Directs other employees and prioritizes job duties when General Manager is away from the hotel. Acts as Manager-on-Duty, GSR in the absence of staff due to call-off,...