Hyundai Service Porter

4 months ago

Thousand Oaks, United States O'Gara Coach Company Full time
Job DescriptionJob Description

Service Porters are responsible for performing a variety of duties related to the sale and upkeep of new/ used vehicles and helping Westlake Coach Company, LLC improve the overall quality and effectiveness of its customer interactions, especially during the vehicle buying process. Service Porters strive to maintain clean and luxurious appearing vehicles and assist with preserving our upmarket showroom ambience. To perform this job successfully, Service Porters must have reliable ability to operate and maneuver vehicles safely in all types of conditions, including multi-vehicle driving environments, congested areas with obstacles and limited space, and mastery of reversing and parallel parking.

REQUIREMENTS AND QUALIFICATIONS:

• High school diploma or GED

• Take accurate notes on vehicle condition

• Prior dealership/porter experience a plus

• Follow proper and explicit instructions

• Professional appearance and disposition

• Excellent customer service skills are expected

• Strong communication skills; listening

• Comfort utilizing sales closing techniques

• Outstanding customer service skills

• Valid California driver’s license; insurable

• Drive manual and automatic transmissions

• Team-oriented with a positive, friendly disposition

• Ability to use hand tools and power washers

• Productivity through time management

DUTIES AND RESPONSIBILITIES:

• Assist with service write-up and tagging customer cars and trucks.

• Give customers rides to their home and employer.

• Clean area around service department.

• Pick up mail and do other pick-ups & deliveries as requested.

• Go on dealer trades. Must be able to do all paperwork involved. Responsible for inspecting both our vehicle and the unit we are receiving for perfect condition and missing equipment.

PHYSICAL DEMANDS | WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by a Service Porter to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In order to perform the duties of this job, an employee is regularly required to:

• Posture: prolonged sitting; regular walking; work standing; regular kneeling and squatting; regular bending and stooping; regular pushing, pulling and twisting; operation of automobiles on private and public roadways; operating automobiles in multi-vehicle driving environments, congested areas, and parking lots obstacles and limited space

• Motion: reaching with hands and arms; stooping, kneeling, crouching or crawling; climbing or balancing; repetitive hand motion; frequent keyboarding, including use of mouse; frequent grasping and squeezing; wrist flexion and extension

• Lift / Maneuver: frequently lift and/or move from 30 to 50 pounds and occasionally up to 75 pounds

• Sight / Speech: specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus; speak and communicate, both over the phone and in-person, with customers and fellow employee

• Mental: the mental characteristics necessary to competently perform this job include, but are not limited to, the occasional need to use instructing abilities, and imagination; memory; reading and writing ability; continuously be alert, precise, resourceful, and continually use problem solving skills; requires concentration, creativity, and good judgment

• Work Environment: while performing the duties of this job, a Service Porter is regularly exposed to moving mechanical parts, fumes or airborne particles and chemicals. Service Porters are occasionally exposed to wet and/or humid conditions, outside weather conditions and combustibles. Workplace noise exposure levels can occasional be loud (e.g., above 85 decibels), which may require employee to use hearing protection in order to protect against a reduction or significant loss of hearing

BENEFITS:

• health, dental, and vision coverage

• retirement saving – 401K Plan

• paid time off and vacation

• paid training; growth opportunities

• employee vehicle purchase plans

• long term job security

• discounts on products and services

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.

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