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Case Manager
4 months ago
Overview
This position provides direct case management services to adults experiencing homelessness with various disabling conditions and psychosocial stressors who are living independently in the community. The overall purpose of this role is to assist these individuals in obtaining or maintaining their housing placements as well as achieving other goals set forth by the individual.
Key Role Responsibilities
- Demonstrates positive regard and respect for clients through speech and actions. Utilizes a client-centered, non-judgmental, trauma informed approach.
- Provides intensive case management services to support the client’s overall health and housing stability.
- Performs home visits, community visits and escorts independently and in accordance with the client’s plan of care.
- Collaborates with other providers in an integrated, interdisciplinary care team. Coordinates care with other providers across the agency and with external agencies, attending interdisciplinary meetings and engaging in problem solving.
- Collaborates with the client in the development and implementation of an integrated treatment plan using SMART goals.
- Acts as a liaison between clients and landlords/property managers.
- Completes documentation within the client’s electronic health record in a manner that is easy to understand and in accordance with established formats and required timeframes.
- Provides representative payee services to select clients, including assisting with creating a monthly budget, ensuring monthly expenses are paid, distributing funds for individual use, and providing financial literacy education
Key Agency Responsibilities
In addition to role responsibilities, every staff member has the following responsibilities as a part of their employment:
- Models and reinforces the core values of dignity, authenticity, hope, justice, passion and balance
- Actively participates in performance improvement and advocacy activities that support the mission
- Protects clients’ personal health information by maintaining compliance with HIPAA and other relevant health care-related IT security regulations
- Performs other duties on an as-needed basis
Knowledge, Experience, and Skills
Formal Education and Training
- Bachelor’s Degree in human services field preferred: five years of relevant work experience may be substituted.
- Bilingual Spanish, English (Conversational Spanish) highly preferred
- Personal vehicle and valid Maryland driver’s license required
Experience
- Two years of case management experience preferred
- One year of experience in a health care setting or community-based organization preferred
- Experience working with individuals from diverse backgrounds required
Skills
- Knowledge of assessment and treatment planning
- Able to describe how they support and uplift BIPOC and TGNC individuals and communities in their work
- Willingness to integrate principles into practice such as Harm Reduction, Motivational Interviewing and Housing First
- Familiar with Baltimore City, community resources, and locations of relevant service providers
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Able to cope with interruptions and be a team player
- Flexible approach, working with several cross-disciplinary teams in a collaborative style
- Approaches change with a positive, open-minded attitude
- Able to work with clients who have significant mental health challenges, manage crisis situations and assess for safety
- Able to work with ill, disabled, emotionally upset, and sometimes hostile clients
Health Care for the Homeless is an equal opportunity employer and is committed to racial equity and inclusion. We make a particular effort to recruit and promote Black, Indigenous and People of Color (BIPOC) for open positions. BIPOC, LGBTQIA+ individuals, people with disabilities, and people with other marginalized identities are encouraged to apply.
