Help Desk Support I

1 month ago


Golden, United States Lorven technologies Full time
Job DescriptionJob DescriptionJob Title: Help Desk Support I
Location: Golden, CO - Hybrid
Duration: 6+ Months Contract
Job Description:
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area.
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Primary job functions do not typically require exercising independent judgment.
  • Answer call center phones in a friendly, helpful and professional manner.
  • Open a ticket for support and provide that support once trained.
  • Create new network user accounts per procedure, Disable network accounts per procedure.
  • Update Microsoft exchange information per procedure based on information supplied.
  • Work tickets assigned in the queue and assist with assigning tickets to others in the team.
  • Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
  • Adept at asking questions to better support the user with process and procedures.
  • Must be a team player.

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