Franchise Development Manager

2 weeks ago

Kansas City, United States Hawaiian Bros Island Grill - Field Support Full time
Job DescriptionJob Description

Live the Aloha Spirit with Us


At Hawaiian Bros, we're more than just a restaurant chain; we're a family ('ohana) that embodies the Aloha Spirit in every aspect of our work. Our journey is steeped in harmony, respect, and positivity, offering Hawaiian-inspired cuisine in a vibrant, fast-casual setting. As we continue to expand our national footprint, we are seeking a passionate individual to join our ohana as our first Franchise Development Manager.


Position Summary:  As the Franchise Development Manager, you'll be at the heart of our Development department, providing exceptional administrative and managerial support to our executive team. Operating remotely with minimal supervision and a big sprinkle of aloha, this role involves handling confidential matters and executing various duties crucial to the franchise development process.


Key Duties/Responsibilities:


Franchise Inquiries and Candidate Approval Process:

  • Greet Franchise inquiries promptly and professionally with warmth and enthusiasm, making them feel like a part of our ‘ohana from the ‘get go’.

  • Pre-screen franchise consideration requests and provide appropriate responses.

  • Keep our ‘ohana organized by managing weekly distribution, tracking, and filing of critical documents such as FDDs, NDAs, Disclosure Exemption Certificates, and Franchise Applications.

  • Develop, maintain, and manage the franchise file structure using the DFIN Venue online secure file exchange.


Candidate Communication and Coordination:

  • Initiate friendly and informative discussions with potential franchisees, focusing on understanding their investment interests, experiences, and motivations. Inquire about their decision-making processes to gain insights into their investment preferences and goals.

  • Coordinate team calls, meetings, and on-going communication via email and voicemail.

  • Arrange and manage in-market tours, Discovery calls, on-boarding, and orientations welcoming new franchisees with open arms.

  • Schedule franchise candidate in-market operations assessments as necessary


Candidate Review and Management:

  • Maintain candidate status in FranConnect and update candidate information as required.

  • Request background, credit, and criminal reports as instructed and complete initial Franchise Application review.

  • Participate and share the aloha spirit during franchise candidate interviews and vetting processes, maintaining relevant reports and documentation.


Reporting and Documentation:

  • Keep track of all the excitement by logging franchise inquiries, leads, and applications in FranConnect.

  • Whip up some awesome reports on our Franchise Pipeline, Master Development Schedule, and Site Selection Activity Spreadsheet.

  • Manage Real Estate Site Package submission and approval, LOI, Lease Review, and Lease Signing processes.



Additional Support Responsibilities:

  • Assist in throwing the best in-market franchise recruiting events ever, with lots of aloha vibes.

  • Manage our stash of cool marketing materials, making sure we're always ready to share the love for Hawaiian Bros Island Grill

  • Process and track invoices related to franchising activities.

  • Support franchise recruitment marketing projects and outbound campaigns.

  • Coordinate company participation at industry trade shows, including event calendar management and attendee registration.

  • Serve as the HBros FranConnect administrator, managing inquiry/lead/application workflows and future franchise development workflows.

  • Some travel required


Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field preferred.

  • Proven experience in administrative support, preferably in a franchise development or similar environment.

  • Proficiency in MS Office Suite and CRM software (e.g., FranConnect).

  • Previous experience in franchise operations or development is a plus.

  • Exceptional high level communication, organization, and time management skills.

  • Ability to handle confidential information with discretion.

  • Strong attention to detail and problem-solving skills.

  • Flexibility to adapt to changing priorities and deadlines.

  • Willingness and ability to travel to support franchise development efforts.

  • A dedication to upholding Hawaiian Bros core values and embodying the spirit of Aloha in all that you do.


Note: This job description outlines the primary duties and responsibilities of the Franchise Development Manager role. However, additional tasks may be assigned as needed to support the overall goals of the Development department and the organization. If you are ready to dive into an exciting adventure with us, grab your flip flops and let's go

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