Customer Service Representative

2 weeks ago


Union City, United States Snap-Tite Hose Full time
Job DescriptionJob Description

Snap-tite Hose, a leading manufacturer of high-quality fire, agricultural, and industrial hose products, is seeking a Customer Service Representative. The CSR supports our customer base from the distributor to the end user to accomplish the goals and initiatives in our fast-growing organization. Snap-Tite Hose has a proud history of innovation and excellence in the industry, and the successful candidate will have the opportunity to work alongside a dedicated team who is committed to engineering and manufacturing the industry's best fire hose The salary range for this position is $18-$20/hr based on experience. This position can be based out of the Fairview, PA or Union City, PA facility yet must be available to travel to the other facility at least twice a week.

Our mission: We produce the best lay-flat hose as if lives depend on it…because they do

POSITION SUMMARY: The Customer Service Representative is responsible for ensuring our customers and outside sales force receive the highest level of service and support while assisting to place orders, generate quotes and handle their questions and/or concerns.

THE RIGHT CANDIDATE BRINGS.....

  • the ability to work independently while setting priorities and taking requests from multiple business partners.
  • a team-based mentality towards other departments to support the business needs.
  • high value on the importance of our customer's needs to support their goals.
  • a high level of attention to detail and accuracy.
  • Ability to communicate well to all levels of the organization as well as professional communication to all outside avenues.
  • Desire and prove the ability to move up in the organization

WHAT YOU'LL DO.....

  • Interacts with customers via telephone, email, or online chat to provide information regarding the company’s products and provides customer support in placing orders.
  • Provides quoting information to customers based on their requirements which includes but is not limited to pricing, turnaround time, shipment methods, etc.
  • Collects information via fax, phone and written request for customer orders and enters required data to generate a purchase order for processing.
  • Educates customers on the features and benefits of products offered that fit their needs.
  • Processes customer product issues through submitting RMA’s to the quality department for review and investigation.
  • Ships and processes customer requests for samples and literature.
  • Works closely with the outside sales team to ensure the accuracy of information provided for customer quotes, shipments, and turnaround times.
  • Communicates effectively with necessary departments regarding customer order completion, shipment, and complaints.

Requirements

  • At least 1 year customer service experience or manufacturing working experience in the hose industry with the preferred characteristics for a CSR.
  • High School diploma or equivalent.
  • Proficient in MS Office Suite
  • Previous working knowledge of GP is a plus

Benefits

WHAT YOU'LL ENJOY....

• An environment where customer service plays an important role in our business.

• Workplace where the team cares about each other, and the customer service team opinion is valued for this area of expertise.

• Medical, dental, vision, life insurance, short-term & long-term disability, accident insurance, critical illness insurance and 401k.

• Learning and development opportunities through formal and informal training and coaching.



  • Union, United States Perfection Group Full time

    As the first point of customer experience at Perfection Group, the Customer Service Representative sets the tone for a positive customer expectation of our service delivery. The Customer Service Representative will utilize our dispatching system to e Customer Service Representative, Customer Service, Operations Manager, Representative, Customer Experience,...


  • Union City, United States Snap-Tite Hose Full time

    Snap-tite Hose, a leading manufacturer of high-quality fire, agricultural, and industrial hose products, is seeking a Customer Service Representative. The CSR supports our customer base from the distributor to the end user to accomplish the goals and initiatives in our fast-growing organization. Snap-Tite Hose has a proud history of innovation and excellence...


  • Union, United States Cowan Systems Full time

    **Customer Service Representative** **Department:** Operations **Location:** Cincinnati, OH **Customer Service Representative** The **Customer Service Representative** performs in a customer service and general administrative capacity for all departments in the operation. This role is key to the continued operational success which will provide overall...


  • Oklahoma City, United States D3S Service Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceEmployee discountsHealth insurancePaid time offVision insuranceLocation: 501 N Meridian Ave #108 Oklahoma City, OK 73107Position Type: Full-timeCompany Overview:D3S Service is a dynamic appliance repair company dedicated to providing exceptional products/services and ensuring customer satisfaction. We...


  • Union, United States Vaco Los Angeles Full time

    Customer Service Representative in Cincinnati, OH at Vaco **Location:** **Experience:** Not Specified **Job Description** Vaco is seeking multiple customer service professionals in the Greater Cincinnati area, Northern Kentucky and Dayton area. These customer service professionals will handle incoming calls from customers with questions regarding...


  • Union, United States CareStar Full time

    Customer Service Representative Ready to join a growing company whose work profoundly impacts people's lives in their community, who offers an excellent learning environment, opportunities to advance and the ability to work alongside talented business leaders/professionals? CareStar, Inc. is currently seeking a Customer Services Representative in the...


  • Union, United States ConstructConnect Canada Inc Full time

    ** Customer Service Representative** **Job Category****:** Customer Support **Requisition Number****:** CUSTO012757 Showing 1 location **Job Details** **Description** **What You Will Do**As a Customer Service Representative, you will provide post-sales/implementation support services to customers including installation, troubleshooting, problem resolution...


  • Union, United States U-Haul Full time

    Location: 5131 Glencrossing Way, Cincinnati, Ohio 45238 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Union, United States Response Marketing Full time

    Response Inc. is a telecommunication-based consulting sales and marketing firm. We help our client's popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Verizon Customer Service Representative to assist with our...


  • Union City, United States Dawn Food Products Inc Full time

    Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people,...


  • Union, United States The Panther Group Full time

    Are you Bilingual ( English - Spanish) ? Do you enjoy working in a team environment and helping others? Are you proficient in typing and basic PC skills with solid verbal and written communication skills? If you enjoy an office or call center environment and are looking to grow your career, Apply Now! Data Entry Clerks, Customer Service Representatives,...


  • Union, United States The Panther Group Full time

    Are you Bilingual ( English - Spanish) ? Do you enjoy working in a team environment and helping others? Are you proficient in typing and basic PC skills with solid verbal and written communication skills? If you enjoy an office or call center environment and are looking to grow your career, Apply Now! Data Entry Clerks, Customer Service Representatives,...


  • Union, United States Tata Consultancy Services Full time

    Inbound Customer Service Representative Representative; the associate has to handle inbound calls from the customer or do an outbound call within guidelines/goals established by the client and management. This position requires good communication skills; the ability to effectively handle information requests, compliments and complaints with a positive...


  • Union, United States Wingate Mechanical Heating and Cooling Full time

    Heating & Air Conditioning Expert with 50 years of experience ***Who We Are*** We keep on growing because we only hire the best, and our customers love us for it. Weve been at this a long time here in Cincinnati. Youve probably seen our trucks and our ads. What you dont know is what its like to be a part of a team like this. How much you feel appreciated...


  • Union, United States LifeStation Full time

    Description: **Pay: $37,000 + overtime eligibility - WEEKLY PAY** **Open Shift: 12:30 pm - 9:00 pm with Sunday and a weekday off.** **This is a FULL TIME and IN-OFFICE role based out of our Union, NJ headquarters.** Here at LifeStation, our mission is to leverage innovative technology and services to transform the lives of seniors and help them live...


  • League City, United States Weeks Service Company Full time

    Weeks Service Company is growing again! We are seeking a highly skilled Customer Service Representative to join our team at our League City, TX location. Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our...


  • Union, United States Mary Kraft HR Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeJob DetailsDescriptionSeeking full-time Customer Service Representatives to join our team in Union, New Jersey.Summary: Under the direction of the Customer Service Supervisor(s), CSRs are the primary customer contact responsible for all telephone inquiries. CSRs open and manage customer accounts,...


  • Union, United States Staples Full time

    **TSA Customer Service Representative** **Function: Retail Locations** **Address: 1400 Reading Road** **City / State: Cincinnati, OH US** **Date Posted: February 26, 2022** **Type: Full-time** **Permanent / Contract: Regular** **Job Number: 1203300** Staples Connect focuses on our customer and our community, while empowering you to learn, grow and deliver....


  • Union City, United States Empire Workforce Solutions, Skilled Trade Staffing Division Full time

    Job DescriptionJob DescriptionCustomer Service Representative / Bilingual CSRWe seek 2 experienced Bilingual Customer Service Representatives / CSR's for a food distribution company located in Union City, CA.You will earn $20 - $23 an hour, depending on your experience and work the day shift.As a CSR, you will be responsible for taking orders primarily...


  • Union City, United States Daylight Foods Full time

    Job DescriptionJob DescriptionThe CSR must be comfortable with Microsoft Office (Word, Outlook, and Excel), internet navigation, and quick to learn new software programs. Attention to detail, good math skills, writing skills, professional phone mannerisms, and good communication skills are essential. Extensive use of phone & computer in a fast-paced,...