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Customer Service Nights

4 months ago

Pensacola, United States Flora-Bama Full time
Job DescriptionJob Description

Job Summary:
A Customer Service Representative plays a vital role in providing a positive experience for our guests through maintaining awareness of their situational surroundings at all times.   Below are the components that each Customer Service Representative must successfully perform on a daily basis to ensure the goals of the Customer Service department are met and exceeded.

  • Engage in genuine interaction with guests 
  • Maintain constant visibility of your dedicated zone and be aware of all guests’ well being and take appropriate steps to avoid potential threats or problems
  • Provide and maintain a clean environment at each bar, stairs, hallways, bathrooms, and other areas throughout the Flora-Bama.  This also includes trash pick-up throughout the grounds and in the parking lots of the Flora-Bama and other entities
  • Use a de-escalation method during a stressful event and have the ability to approach a situation with a non-aggressive and calm attitude to prevent the issue from intensifying
  • Alliance to the Flora-Bama Customer Service and the Management team to always support each other and understand that the guest’s safety is our number one goal
  • Maintain Flora-Bama’s reputation and tradition with professionalism and legal compliance


Essential Qualifications and Experience:

  • Ability to effectively communicate with guests, peers, and management
  • Ability to multitask, and take ownership of the different tasks that are assigned 
  • Ability to work as part of a team and take initiative independent of direct supervision
  • Must be able to work in a fast-paced environment
  • Enthusiastic, friendly, and energetic when talking to guests and coworkers
  • Constant moving, talking, hearing, reaching, grabbing, and standing up to 8 consecutive hours and occasional stooping, kneeling, crouching, and climbing ladders   
  • Must be able to lift 50+ pounds 
  • High School Diploma
  • Military/Law Enforcement/ First Responder experience is a plus
  • Willingness to work peak hours including nights, weekends, and holidays
  • Ability to work in a warm/hot environment
Starting Pay: $18 hr

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