Store Manager

3 weeks ago

Phoenix, United States Northeast Scottsdale Auto Group Inc Full time
Job DescriptionJob DescriptionDescription:

Who We Are

We are the final remaining chain of full-service automotive repair shops in the valley, proudly owned and operated by a local family. With multiple locations spread across the valley, we are experiencing rapid expansion.


Job Description:

The Store Manager in an automotive repair facility oversees all aspects of the store's operations, including customer service, staff management, sales, and profitability. This role requires strong leadership skills, automotive knowledge, and business acumen to ensure the store's success and maintain high levels of customer satisfaction.


Key Responsibilities:


Customer Service:

  • Provide exceptional customer service by greeting customers, addressing inquiries, and resolving complaints in a timely and professional manner.
  • Ensure that customers receive accurate estimates for repairs, clear explanations of services needed, and updates on repair progress.
  • Maintain positive relationships with customers to encourage repeat business and generate referrals.


Staff Management:

  • Train, and supervise automotive technicians, service advisors, and support staff.
  • Set performance expectations and provide regular feedback to employees to ensure high levels of productivity and customer satisfaction.
  • Foster a positive work environment that promotes teamwork, collaboration, and continuous improvement.
  • Enforcing disciplinary actions and terminations according to company policies
  • Promptly submit all documentation related to new hires, status changes, disciplinary actions, and terminations to HR. If an employee provides notice of termination, ensure pending paperwork is submitted promptly.
  • Verify adherence to Personal Purchase protocol among employees.


Operations Management:

  • Oversee daily operations, including scheduling, inventory management, and facility maintenance, to ensure efficient workflow and adherence to company standards.
  • Monitor and analyze key performance indicators (KPIs), such as sales, profitability, customer satisfaction, and productivity, to identify areas for improvement and implement corrective actions as needed.
  • Implement policies and procedures to ensure compliance with safety regulations, environmental standards, and industry best practices.
  • Managing parts ordering, inventory monitoring, and receiving supplies
  • Tracking part returns and ensuring receipt of credits
  • Handling customer parts orders and payments, offering financing options when needed


Sales and Marketing:

  • Develop and implement sales strategies to drive revenue growth and achieve sales targets.
  • Identify opportunities for upselling or cross-selling additional services to customers based on their vehicle needs and maintenance history.
  • Coordinate marketing initiatives, such as promotions, advertising campaigns, and community outreach events, to attract new customers and retain existing ones.


Financial Management:

  • Develop and manage the store's budget, including revenue forecasts, expense management, and profit margins.
  • Monitor financial performance and analyze variances to identify areas of concern and implement cost-saving measures or revenue-enhancing strategies.
  • Ensure accurate and timely financial reporting, including payroll, accounts payable, and accounts receivable.
  • Managing financial goals in the Repair Writer Management System.
  • Monitoring financial statistics and maintaining profit margins.
Requirements:
  • High school diploma or equivalent.
  • Minimum 2 years related experience and/or training is preferred.
  • ASE Certification in Service: Automobile Service Consultant is required.
  • Previous experience in a Technician similar role within the automotive service industry.
  • Current Driver’s License with a Good Driving Record is Mandatory.
  • Proficiency in reading and comprehending various documents such as safety guidelines, operational manuals, and procedural instructions. Capability to compose routine correspondence.
  • Demonstrated ability to communicate effectively through verbal communication skills when addressing both customers and employees of Greulich’s Automotive Service.
  • Capability to compute figures and amounts including discounts, interest, commissions, and percentages. Proficiency in applying fundamental mathematical concepts.
  • Capability to address practical challenges and handle diverse concrete factors in scenarios with minimal standardization.
  • Proficiency in understanding a variety of instructions presented in written, oral, diagram, or scheduled formats.
  • Proficiency in computer usage is essential for tasks such as inputting customer and vehicle details, accessing parts pricing, placing orders, completing customer repair documents, and managing inventory records.
  • Strong written and verbal communication skills.
  • Must thrive in a dynamic environment.

Work Environment:

During the execution of job responsibilities, the employee may encounter moving mechanical components and airborne particles or fumes on a regular basis. Additionally, exposure to outdoor weather conditions is frequent. Occasionally, there may be exposure to toxic or caustic substances and the risk of electrical hazards. Employees are required to wear appropriate PPE safety equipment, including eye and ear protection.


Benefits:

· 5-day work week

· Closed on Sundays

· Health Insurance

· Employer Paid Life Insurance

· Dental Coverage

· Vision Coverage

· 401(K) With Match %

· Paid Vacation

· Paid Holidays

· Paid Sick Days

· Provided Uniforms

· Company Funded Continued Training

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