Automotive Service Dispatcher

3 weeks ago

Mount Juliet, United States Andrews Cadillac Mt Juliet Full time
Job DescriptionJob Description

Andrews Cadillac is seeking an experienced Automotive Service Dispatcher for our Mt Juliet location. 

Andrews Transportation Group is an organization that focuses its efforts on 100% customer satisfaction and team development. We are a family-owned and operated company with two great locations -- Brentwood, TN and Mt Juliet, TN. We treat our employees and customers like family, and we reward individuals who are passionate and motivated. Every employee here at Andrews Cadillac is critical to its success.

Benefits

  • Medical, Dental, & Vision Insurance
  • Life Insurance
  • 401(k)
  • Paid Training & Career Development
  • Salary + Commission
  • Paid Holidays
  • Employee Discounts on Products & Services
  • Work/Life Balance
  • Base salary plus monthly commissions

Responsibilities

  • Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
  • Prioritize and control all comebacks to ensure proper and prompt attention.
  • Ensure proper repair order documentation and correction noted on every repair order with the recorded time for each operation.
  • Review job status frequently to ensure any change in time or cost estimates are communicated with the appropriate service advisor and/or customer.
  • Maintain an organized and up-to-date repair log.
  • Review hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
  • Ensure that technicians follow warranty material disposition procedures.
  • Coordinate parts requirements with the parts department.
  • Other duties as assigned.

Qualifications

  • High school diploma or equivalent
  • Must be at least 18 years of age.
  • Minimum one year of dispatching experience in an automotive service department
  • GM experience required.
  • Reynolds Ignite experienced preferred.
  • Must be well organized and able to multi-task.
  • Must be authorized to work in the United States
  • Must be able to pass a background check and pre-employment drug screening.
  • Must have a valid Driver’s License
  • Competitive pay based on experience.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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