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Case Manager

4 months ago

Framingham, United States South Middlesex Opportu Full time
Job DescriptionJob Description

SUMMARY

Provide stabilization case management, support services and employment support to formerly homeless clients residing in Metrowest area housing. Liaison with area shelters, SMOC staff, supportive housing staff and local landlords. Case management includes initial and ongoing assessment with regular follow up and referrals/linkages to community based services.

Why Work for SMOC?

  • Flexible schedule, work/life balance and a 35-hour work week.

  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

  • Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.

  • Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.

  • Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer

  • EyeMed Vision Insurance

  • 403(B) Retirement Plan with a company match on day one.

  • Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.

  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

PRIMARY RESPONSIBILITIES

  • Provide stabilization case management including assessment, service plan development, and referrals to community-based resources, advocacy, and assistance in obtaining benefits.
  • Conduct brief vocational assessment for the purposes of vocational planning and job placement.
  • Participate as a member of interdisciplinary team of care providers, including shelter staff, SBH, Opportunity Center, etc. and facilitate the exchange of information for housing related issues affecting consumers.
  • Provide intensive 1:1 case management to clients placed into housing to assist them in maintaining housing. Address holistic service needs in the areas of mental health, substance abuse, budgeting, housekeeping, good tenancy, life skills, socialization, community supports, etc. in order to retain housing and prevent recurring homelessness.
  • Make appropriate referrals to outside resources for additional support services when beneficial to consumers.
  • Act as a liaison and advocate, provide ongoing follow up and support to the individual, landlords, and other support service providers as necessary.
  • Maintain accurate case records and provide statistical data and reports as per program requirements.
  • Provide outreach as needed to recruit referrals to the MST program.
  • Routinely monitor customer satisfaction.
  • Identify job openings, provide assistance with all phases of job search (application/resume, interview, etc.), act as a liaison and advocate, provide ongoing follow up and support to both the individual and the employer as necessary.
  • Participate as a member of the Opportunity Center team, attend all team meetings.
  • Conduct groups and workshops related to the clients needs as appropriate.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
  • Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

  • Bachelor’s Degree preferred, or a minimum of three years experience in Human Services or related field.
  • Minimum one year assessment, advocacy and case management skills.
  • Sensitivity to low-income people of diverse backgrounds; excellent listening skills.
  • Ability to work independently.
  • Good written and verbal communication skills.
  • Must have valid driver’s license, reliable transportation and meet insurance standards.

ORGANIZATIONAL RELATIONSHIP

  • Directly reports to MRT Program Supervisor.
  • Component Director-Common Ground Resource Center
  • Direct reports of this position are none.

PHYSICAL REQUIREMENTS

  • Must be able to drive and travel across the Metrowest area via personal vehicle
  • Must be able to transport clients in personal vehicle and accompany to appointments/interviews
  • Must be able to sit or stand for a prolonged period
  • Must be able to operate a computer and complete extensive paperwork.
  • Must be able to ascend/descend multiple flights of stairs
  • Must be able to lift and carry up to 50 lbs.

WORKING CONDITIONS

Travel via car is required. As part of the responsibilities of this position, the Stabilization Case Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.


Monday - Friday 9:00am - 5:00pm
35 Hours per week