Concierge

2 weeks ago

Lexington, United States LIV Health Full time
Job DescriptionJob DescriptionSalary:

Liv Health is an expert in health optimization, utilizing the latest advances in diagnostic testing to discover the biochemical individuality of patients and then use that intelligence to curate a personalized wellness plan. Liv Health is not here to replace primary care physicians or to simply treat symptoms. We are individualized, concierge well-care founded on the principle that prevention is better than any cure. There is not a one size fits all approach to medicine. Our care team designs custom protocols tailored to the individual with interventions to address Mindset, Exercise, Sleep, Hormones, Nutrition, & Gut. We are data-driven, tech-enabled, personalized wellness.


Overview:

The Concierge helps Liv Health accomplish its mission by acting as a liaison between partner doctors and patients, as well as serving as a subject matter expert on Company supplements and processes.


Job Duties:

  • Guide patients through the appointment process by explaining the Liv Health protocol and ensuring patient satisfaction.
  • Educate patients on the prescribed regimen and answer any questions for the patients.
  • Provide health coaching to help patients achieve desired goals and outcomes.
  • Communicate with patients via phone, email, and the company's electronic messaging system.
  • Input orders and update patient files in the company EMR.
  • Research health trends to better provide recommendations to patients and doctors.
  • Follow-up with projects and order status with Patient Support Coordinators.
  • Help generate content for company social media platforms.
  • Keep patients engaged through regular follow-ups and check-ins.
  • Serve as account manager by reviewing patient charts and offering other products that can help meet patient goals and needs.
  • Other duties as assigned.


Key Skills, Knowledge, and Abilities:

  • Bachelor’s Degree in Health Administration or related health coaching field preferred.
  • 2+ years of experience in a medical office using medical terminology.
  • Previous experience serving as a health coach or similar role with high patient contact is highly preferred.
  • Excellent interpersonal and written communication skills.
  • Strong technological and computer skills.
  • Highly organized and self-motivated.



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