Dispatcher

2 weeks ago

Indian Mound, United States Southeast Building Supply Interests Full time
Job DescriptionJob DescriptionDescription:

The primary responsibility is the coordination of all deliveries. Responsible to work with salespeople, customers, yard manager and drivers to ensure the timely, accurate delivery of materials to jobsites.


Responsibilities

  • Maintain control and accuracy over all deliveries of materials leaving the yard for delivery.
  • Coordinate and assign loads to pullers
  • Communicate directly with salespeople, customers, and end product users to properly schedule deliveries to meet customer’s needs.
  • Communicate and coordinate truck maintenance issues/needs with Yard Manager.
  • Perform receiving documentation for incoming merchandise.
  • Make every effort to meet customers’ expectations for timely deliveries.
  • Work with the Yard Manager to insure that we maximize the deliveries we can make on any given day.
  • Manage the dispatch log including assigning delivery times, drivers, loads on specific trucks and track the time taken on deliveries within BisTrack
  • Attend training sessions to learn and keep current on products we sell.
  • Educate employees and customers on products we sell.
  • Effectively handle customer complaints and warranty issues.
  • Learn company products, procedures, culture, and customer service philosophy.
  • Perform additional directly related appropriate duties as assigned.


Requirements:

Education & Experience

  • Desire to learn and grow professionally.
  • Ability to lead and teach employees.
  • Ability to react quickly to problems and respond to them accurately and professionally.
  • High School diploma required.
  • High level of self-motivation.
  • High level of self-confidence and positive attitude.
  • Strong verbal skills.
  • Strong organizational skills.


Work Environment

  • Work is performed in the yard and an office environment.


Physical Demands

  • Standing - Rarely
  • Walking - Frequently
  • Sitting - Frequently
  • Handling/Gripping - Rarely
  • Reaching Outward - Rarely
  • Reaching above Shoulder - Rarely
  • Climbing - Never
  • Crawling - Never
  • Squatting or Kneeling - Never
  • Bending - Never
  • Lifting/Carrying - Must be able to lift and move 50 lbs. using safe lifting techniques
  • Pushing/Pulling - Never
  • PPE Requirement - None


Work Hours

  • Position is full-time. Occasional overtime may be required.



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