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Shift Manager- Retail Store

3 months ago

Aurora, United States SEMM Retail Ventures LLC dba ACE Hardware Full time
Job DescriptionJob DescriptionPosition Summary - - Please note: this is a full-time or part time, year-round position.
Shift Manager will uphold the Core Values as determined by the management team. Responsible for the complete day-to-day operation of the store. Responsible for maximizing store sales and profitability, along with minimizing expenses, while ensuring that the store is optimally stocked and merchandised, and to Amaze Every Customer Every Time.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
SALES AND OPERATIONS
  • Coordinate the overall supervision of staff to ensure sales performance goals are met and company procedures are followed accurately including delegation of daily workload among associates to meet merchandising and visual presentation standards
  • Oversee counting the daily cash register for accuracy and daily bank deposits.
  • Conduct associate evaluations as per company standards to provide feedback for improvement, praise and recognition, and growth opportunities.
  • Develop and implement in-store marketing including promotions, events and seasonal merchandising in the Inventory Mgmt. System based on store needs as per store owner approvals. Train the employees to execute all promotions and events. Complete merchandising updates according to Company standards.
CUSTOMER SERVICE
Promote Customer Service as the #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associates performance and interactions on the sales floor
  • Regularly promote and teach Amaze Every Customer Every Time while leading by example and coaching.
  • Drive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
  • Document at least one (1) Observation per associate monthly and provide coaching in order to ensure consistency of service to all customers.
INVENTORY
  • Maintain accurate inventory at all stages through on-hand integrity, receiving and transfers, store communication, product mix and flow, and adhering to Company best practices, metrics and deadlines.
  • Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.
SAFETY, COMPLIANCE AND STORE ENVIRONMENT
  • Enforce safety policies and procedures, and serves as role model for safety.
  • Enforce store environment procedures to ensure and maintain the best store appearance.
  • Conduct preventative safety inspections, and take appropriate actions to correct all issues.
The minimum requirements for this position include:
EDUCATION / TRAINING:
High School degree, some college preferred. Posses a vast product knowledge of hardware related products along with a willingness to learn
EXPERIENCE: Minimum of 10 years retail management experience
SKILLS / KNOWLEDGE:
Must have good verbal and written communication skills
Ability to provide motivation and leadership to associates storewide in a fair and impartial manner.
  • Store Opening and closing responsibilities including being a Key Carrier
High degree of analytical skills, and the ability to delegate and be self-directed.
Excellent written and verbal communication skills
Strong organizational, time management, and project management skills
Technically skilled in basic retail POS computer systems including related software
Develop and maintain client relationships and strategic partnerships
Dress according to company policy
Verbal and written communication skills strongly preferred
Possess valid in-state driver license with an acceptable driving record in accordance with companys insurance carriers standards
Flexible work including on Saturdays, Sundays or holidays per the needs of the store
PHYSICAL REQUIREMENTS
The minimum physical requirements for this position include:
Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth.
Job responsibilities may change based on the needs of the business
BENEFITS:
Competitive Salary + potential for bonus plan for the right candidate
Vacation, Sick Leave, Floating Holidays
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.
I acknowledge that I have reviewed the job description outlined above and agree that it identifies the responsibilities that I have agreed to perform. I also understand that additional duties may be assigned by my manager or supervisor.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
Experience level:
  • 4 years