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Community Association Manager or Trainee

1 month ago

Orland Park, United States RowCal Full time
Job DescriptionJob Description

  • Community Association Manager or Trainee

  • Location: Orland Park, IL

  • Are you someone who wants FREEDOM to work at or outside of the office because you GET THINGS DONE? Are you goal driven and get satisfaction out of leading people towards decision making and follow through? You appreciate autonomy and understand the responsibility and expectation that comes along with it? If so, read on


    At RowCal, we're seeking professionals with aligning interests. Here's what resonates with us:


    1. Resourcefulness and Efficiency: You're organized, efficient, and know when to seek help. Problem-solving is your forte and you like to use technology in doing so.
    2. Anti-Micromanagement: We get it-you thrive when given autonomy. No unnecessary hoops to jump through here.
    3. Continuous Learning: New concepts excite you. Implementing them efficiently is your goal. You love learning about industry specific products and services so you can be the best resource for your book of business.
    4. Professional Boundaries: You set boundaries respectfully. Clients appreciate your considerate approach.
    5. Influence and Leadership: You lead projects without being bossy. Relationship-building is second nature and taking ownership is without question. You bring service offerings to your client that benefit the challenges they are facing for more efficient and streamline operations.
    6. Seeing Is Believing: You prefer firsthand experience over assumptions. You like to put your eyes on things. Real estate and asset preservation intrigue you.
    7. Credentials and Education: We invest in you. Industry-specific credentials matter, and we cover the costs.
    8. Team Player: You work well alone but also like to be part of a team. It brings you joy to see and learn from co workers and make an effort to build cross functioning relationships.
    9. Freedom and Productivity: You're not just a clock-watcher; you take ownership of your work. Your schedule allows you to attend some evening events/board meetings in return return for PTO program that works for your. Having control over your schedule allows you to excel.
    10. UNLIMITED Paid Time Off: We believe in work-life balance. If you plan well, you can enjoy time off without constraints.

    Requirements:

    • You feel you and RowCal have aligning interests as set forth above.
    • Must be 18 years or older with professional work experience.
    • Live within an hour's commute to our Orland Park branch office.
    • Willingness to complete required coursework and obtain state licensing (employer-paid).
    • Valid driver's license for local market travel.
    • Be available M-Thurs from 9am-5pm and Friday from 9am-1pm for your Board Members.
    • Be available for evening board meetings as scheduled with your clients although Board Meetings can be done at any time of the day per the Management Agreement.

    Benefits:

    • Starting base salary of $45,000. Salaries increase based on portfolio size. Annual salary reviews based on performance.
    • Bonuses and incentives available tied to securing ancillary services through our RowCal partner service providers and departments.
    • UNLIMITED time off program for those that can schedule their time off around the needs of the business.
    • Robust paid holiday schedule.
    • Comprehensive insurance benefits (medical, dental, vision) for employees and dependents.
    • Life insurance, AD&D, short- and long-term disability coverage.
    • Generous employer match for the 401(k) savings plan.

    Join our team of HOA management professionals at RowCal. We value sound business practices, collaboration, respect, and your well-being. When necessary, we've got your back


    Once trained, below is a snapshot of some of the responsibilities that go along with this role:

    At RowCal, the Community Manager is not tasked with all the coordination and execution of all services needed by the communities within your portfolio but will act as a liaison between the association board and RowCal's supporting divisions or third-party ancillary service providers. At RowCal, we view the Community Manager as the association's "relationship manager".

    The below best practices will ensure that your clients are well served and satisfied with your involvement in their property.

    Ongoing

      • Review, coordinate, and respond to homeowner requests regarding approvals for their individual real estate.
      • Oversight of covenants enforcement and issuing violations.
      • Homeowner, Board, and association data administration in CINC Systems.
      • Act as main point of contact for all Board communications through all channels.
      • Monitor home owners open items to ensure they are moving appropriate through the work flow channels of other departments.
      • Review and upkeep of all work orders. Ensure support teams are processing timely and step in when they are not to protect customer experience and be part of assisting in preventing delays in the future.
      • Address and resolve all homeowner escalations.
      • Administration of on-site association amenities and gate houses.
      • Retention and administration of all association records in SharePoint and WebAxis including, but not limited to, governing documents, rules & regulations, management agreements, service contracts and proposals, homeowner and board communications, vendor communications, etc.
      • Act as liaison between Board of Directors and all RowCal supporting divisions and third-party ancillary service providers.
      • Update and maintain the management plan in the Board Member Portal (Cinc System) as necessary so that support teams and Board members can access board meeting minutes, site inspections, vendor meetings, maintenance calendar, WebAxis Calendar, community events, vendor service dates, etc.
      • Market to home owners and board members all self serve features available to them through the Portal.
      • Drafting and execution of all association communications including statutory notices, newsletters in coordination with the Board/committee, emergency notifications, email blasts, text blasts, etc.

    Daily

      • Approval of all invoices for payment in accordance with association budget and board direction.
      • Review and execution of action items.
      • Review and return of voicemails and emails.

    Weekly

      • Provide feedback to division Director on all RowCal supporting divisions.
      • Review and process violations and ACC requests.
      • Check on hold invoice status.
      • Review and addressal of all past-due action items.

    Monthly

      • Review for knowledge and accuracy of prepared financial statements including balance sheet, income statement, delinquency report, and cash disbursements.
      • Monitor vendor and owner delinquency rates and collections process for entire portfolio.
      • Review of open violations for compliance.
      • Site visits of all associations (if applicable and as necessary).
      • Preparation for, attendance at, and administration of all Board Meetings (or as often as necessary).
      • Preparation of Board Meeting Packets according to client established timeframes to include agenda, previous minutes, monthly financials, and any supporting documentation for old & new business.
      • Review monthly financials - look for GL code errors and other discrepancies.
      • Attendance at all monthly management or company meetings.
      • Review performance of all service providers and discuss areas of opportunity with representatives, as necessary.

    Quarterly

      • Audit SharePoint and WebAxis to ensure all records are uploaded and properly organized.
      • Audit Board members, maintenance items, service providers, management plan, and other information tab to ensure accuracy.

    Annual

      • Preparation and drafting of annual operating and reserves budget for all associations.
      • Preparation for, attendance at, and administration of all Annual Meetings or Membership meetings.
      • Review and negotiation of service contracts for all associations for services such as trash service, landscaping, snow removal, pest control, utilities, or cable service, etc.
      • Coordinate tax returns and financial review/audit (as applicable).
      • Coordination of and attendance at all municipally required inspections such as fire/life safety, backflow, etc.
      • Review of existing reserve study or procurement of new reserve study, as necessary.
      • Identification and initial planning of all capital improvement projects and coordination with Board and RowCal Construction & Maintenance, Project Coordination, and Director of Management.


    RowCal is an EOE meaning we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, military or veteran status, or any other characteristics protected by law.