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Dispatcher

3 months ago

Bainbridge, United States Coopers Plumbing & Air Full time
Job DescriptionJob DescriptionDo you love being in the middle of all the action? Are you organized and enjoy coordinating multiple tasks at once? Then we have a golden opportunity for you We are a business seeking a Dispatcher to join our thriving company.

Who we are:
Cooper’s Plumbing & Air is a great place to work We look for individuals who approach their work with a sense of pride and professionalism. In addition, we strive to hire people who enjoy providing friendly, professional service, and who believe in doing the right thing for our customers – every time. We are currently looking for a Dispatcher to join our team serving the Southwest Georgia, Tallahassee, and surrounding areas. 
We are looking for an organized, efficient Dispatcher with an eye for detail and a high level of accuracy.  The successful Dispatcher is professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.

What We Offer:
  • Competitive salary - $20 + per hour
  • Great Pay 
  • Competitive Pay & Benefits 
  • Hourly + plus incentives 
  • Medical, Dental & Vision 
  • 401k  
  • Paid Time Off & Paid Holidays 
Requirements:
  • Task-oriented with the ability to multitask in a busy environment
  • High level of accuracy and efficiency
  • Exceptional verbal and written communication skills
  • Goal driven to meet daily performance commitments
  • Willingness to constantly learn and grow
  • Proficient in Microsoft Office
  • Plumbing knowledge is a plus, but not required. 
Responsibilities:
  • Dispatch technicians to service and maintenance calls
  • Utilize a courteous and pleasant demeanor to ensure the customer is satisfied and that all needed information is received during the call
  • Manage the dispatch board to keep field personnel on the move and generating revenue
  • Help the field team by taking detailed notes for service calls and entering them into our system
  • Get to know your technician’s, likes and dislikes, closing ratios, licenses, communication skills and more to help them be successful
  • Answer customer questions
  • Impact the company's bottom line by problem-solving and turning frustrated clients into a repeat customer
We are an equal opportunity employer
 

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