Lead Processing Specialist

3 weeks ago

Philadelphia, United States Prime Response Inc. Full time
Job DescriptionJob DescriptionPRI is seeking a fulltime Lead Processing Specialist to work Monday-Friday, 40 hours per week, in our Philadelphia. PA office. The Lead Processing Specialist is an informal leader who will be reliable, punctual, exercise good judgment and make sound business decisions. A successful candidate will have demonstrated leadership characteristics along with a desire to develop these leadership skills further. The candidate must place great emphasis on high quality work paired with efficient production while also, and especially, placing an even heavier emphasis on sustainable employee engagement. It is also essential that this leader has a true customer-centric mindset. The Lead Processing Specialist will report to the Supervisor, Event Processing within the Philadelphia office.

Essential Responsibilities
  • Regularly reviews processor performance and then provides needed coaching and training to address gaps.
  • Demonstrated ability to serve as informal leader within a team environment.
  • Serves as initial point of contact for team members regarding escalations or other issues.
  • Responsible for collecting and reporting out on daily metrics.
  • Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner.
  • Responds to escalated internal inquiries from other departments and resolves as needed.
  • Provides feedback and/or suggestions to leadership team on improving operational procedures and processes.
  • Diligently works on various internal project assignments as needed.
  • Assists Supervisor/Manager with other tasks and duties as assigned.
    Oversees the office and team when supervisor is out of the office.
  • Process events as needed.
  • Ensure correspondence is processed within required timeframes.
  • Handle routine and escalated customer service inquiries.
  • Reconcile funds from incoming cash payments.
  • Generate, print, insert and meter a variety of notices, letters, and other mailings based on a checklist schedule for daily mailing.
  • Monitor print queues to ensure notices are printed/mailed timely in accordance with business rules and state statutes.
    Provide feedback to the leadership team on improving operational procedures and processes for the print operation.
  • Serve as subject matter expert and as point of contact for select processes and escalations for the print operation.


Requirements
  • Must be able to pass a background check, fingerprinting, and drug test.
  • A High School Diploma, GED, or 2 years of related processing experience.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment.
  • Ability to lead/facilitate meetings.
  • Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines.
  • Able to work independently and as a team.
  • Able to quickly make sound decisions.
  • Professionalism and the ability to work well with different groups of people.
  • Exceptional aptitude and flexibility towards serving and assisting others.
  • Strong interpersonal, decision-making, organizational and conflict management skills.
  • Focus on high quality and strong attention to detail.
  • Strong PC skills including basic proficiency in Word and Excel.
  • Ability to sit for long periods of time for date entry/violation processing.
  • Previous Event Processing experience preferred.


Benefits

Comprehensive and Competitive Benefits

Paid Time Off (PTO), paid Federal holidays, health insurance, dental, vision, AD&D, short and long-term disability, life insurance, and a Fidelity 401K.

PRI is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merits, and business needs.



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