Call Center Supervisor

4 weeks ago

Lehi, United States Serenity Healthcare Full time
Job DescriptionJob Description

Call Center Supervisor

Location: Lehi, UT

Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Call Center Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment.

*Trigger Warning: * This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people.

Key Responsibilities:

  • Leverage data-driven insights to oversee intricate processes
  • Manage performance metrics, policies, and procedures
  • Identify opportunities to enhance customer service protocols
  • Provide valuable coaching, constructive feedback, and conduct performance evaluations
  • Foster a productive and achievement-oriented environment

Qualifications:

  • At least 1 year of experience as a customer service supervisor (REQUIRED)
  • Background in call center environment
  • Proficient in identifying and measuring core competencies and performance metrics
  • Passion for supporting individuals facing health challenges
  • Ability to make sound decisions amidst competing priorities
  • Exceptionally organized with acute attention to detail
  • Driven and self-motivated
  • Exceptional customer service, communication, problem-solving, and de-escalation skills

What We Offer:

  • Medical, Dental, Vision Insurance
  • Clear paths for growth and advancement
  • Competitive compensation
  • No cold calling or sales involved
  • Generous PTO plus 10 major holidays off
  • 401K retirement plan
  • Employee Referral Program

About Serenity:

Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.

Powered by JazzHR

gQ35nLHAYa

  • Contact Center Supervisor

    6 days ago

    Lehi, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionContact Center Supervisor - Onsite **Location: Lehi, UT**Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Contact Center Supervisor. Our mission is to empower individuals to take back...

  • Call Center Representative

    18 hours ago

    Lehi, United States Serenity Healthcare, LLC Full time

    Call Center Representative Onsite - Lehi, UT Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Call Center Representative for...

  • Call Center Agent

    19 hours ago

    Lehi, United States Serenity Healthcare, LLC Full time

    Call Center Agent Onsite - Lehi, UT Learn how healthcare should be delivered - help people - build a career - no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Call Center Agent for our Lehi, UT...

  • Call Center Representative

    18 hours ago

    Lehi, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCall Center RepresentativeOnsite – Lehi, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...

  • Call Center Agent

    2 days ago

    Lehi, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCall Center Agent    Onsite – Lehi, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are...

  • Call Center Representative

    21 hours ago

    Lehi, United States Serenity Healthcare, LLC Full time

    Call Center Representative Onsite – Lehi, UT Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Call Center...

  • Customer Experience Supervisor

    1 month ago

    Lehi, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Care SupervisorLocation: Lehi, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Customer Care Supervisor. Our goal is to empower individuals to take back their lives from...

  • Customer Experience Supervisor

    4 days ago

    Lehi, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Experience SupervisorLocation: Lehi, UTAre you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Customer Experience Supervisor. Our goal is to empower individuals to take back their lives...

  • Customer Service Supervisor

    2 weeks ago

    Lehi, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Service SupervisorLocation: Lehi, UTAre you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Customer Service Supervisor. Our mission is to empower individuals to take back their lives...

  • Legacy Center Daytime Custodian

    1 week ago

    Lehi, United States Lehi City Full time

    LEGACY CENTER DAYTIME CUSTODIAN (FEMALE)CLOSING DATE: Open until FilledPAY RATE: $13.52 to $16.23 (depending on qualifications)SCHEDULE: Tuesday - Friday: 3 pm to 6 pm AND rotating Saturdays: 3 pm to 4 pmDEPARTMENT: FacilitiesJOB SUMMARYPerforms a variety of entry level skilled duties related to cleaning and custodial maintenance of the Lehi Legacy Center,...

  • Legacy Center Daytime Custodian

    4 days ago

    Lehi, United States Lehi City Full time

    LEGACY CENTER DAYTIME CUSTODIAN (FEMALE)CLOSING DATE: Open until Filled PAY RATE: $13.52 to $16.23 (depending on qualifications) SCHEDULE: Tuesday - Friday: 3 pm to 6 pm AND rotating Saturdays: 3 pm to 4 pm DEPARTMENT: Facilities JOB SUMMARY Performs a variety of entry level skilled duties related to cleaning and custodial maintenance of the Lehi Legacy...

  • Legacy Center Daytime Custodian

    2 weeks ago

    Lehi, United States Lehi City Full time

    Job DescriptionJob DescriptionLEGACY CENTER DAYTIME CUSTODIAN (FEMALE)CLOSING DATE: Open until FilledPAY RATE: $13.52 to $16.23 (depending on qualifications)SCHEDULE: Tuesday - Friday: 3 pm to 6 pm AND rotating Saturdays: 3 pm to 4 pmDEPARTMENT: FacilitiesJOB SUMMARYPerforms a variety of entry level skilled duties related to cleaning and custodial...

  • Legacy Center Daytime Custodian

    1 month ago

    Lehi, United States Lehi City Full time

    Job DescriptionJob DescriptionLEGACY CENTER DAYTIME CUSTODIAN (MALE)CLOSING DATE: Open until filledPAY RATE: $13.52 to $16.23 (depending on qualifications)SCHEDULE: Tuesday - Friday: 3 pm to 6 pm AND rotating Saturdays: 3 pm to 4 pmDEPARTMENT: FacilitiesJOB SUMMARYPerforms a variety of entry level skilled duties related to cleaning and custodial maintenance...

  • Customer Service Manager

    3 weeks ago

    Lehi, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionCustomer Service Manager - Onsite **Location: Lehi, UT**Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Call Center Supervisor. Our mission is to empower individuals to take back...

  • Hiring For Customer Service Manager at Lehi, UT

    4 weeks ago

    Lehi, Utah, United States Serenity Healthcare Full time

    Customer Service Manager – Onsite Location: Lehi, UT**Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Call Center Supervisor. Our mission is to empower individuals to take back their lives from challenging...

  • Front Office Receptionist

    1 day ago

    Lehi, United States Infotree Global Solutions Full time

    Responsibilities:Documentation for the department which will require constant communication with the regional managementMeetings, video conferences, travel itineraries, etc. for assigned personnel and keeps calendars/appointmentsShipping and receiving, ordering supplies for the office, managing subcontractors for office repairs.Departmental meetings taking...

  • Front Office Receptionist

    2 days ago

    Lehi, United States Infotree Global Solutions Full time

    Responsibilities:Documentation for the department which will require constant communication with the regional managementMeetings, video conferences, travel itineraries, etc. for assigned personnel and keeps calendars/appointmentsShipping and receiving, ordering supplies for the office, managing subcontractors for office repairs.Departmental meetings taking...

  • Customer Service Representative

    1 day ago

    Lehi, United States Ardent Full time

    Job DescriptionJob DescriptionDescription:Customer Service Representative - Lehi, UT location.A career at Ardent could be just what you're looking for! As a Customer Service Representative, you’re a problem solver, managing, making quick decisions, and interacting with a dynamic team.Your position:Answer the phone in a timely and professional...

  • Customer Service Representative

    14 hours ago

    Lehi, United States Ardent Services Full time

    Job Type Full-time Description Customer Service Representative - Lehi, UT location. A career at Ardent could be just what you're looking for! As a Customer Service Representative, you're a problem solver, managing, making quick decisions, and interacting with a dynamic team. Your position: Answer the phone in a timely and professional manner. Track and...

  • Service Technician

    1 day ago

    Lehi, United States ICO MULTIFAMILY PROPERTY MANAGEMENT LLC Full time

    Job DescriptionJob DescriptionICO aspires to be recognized by trade partners as the premier investment and real estate firm in Utahand to build a great firm by attracting, developing, exciting and retaining superior talent who emulatethe ICO Values. We are P³ ‐The Most Positive People on the Planet! Not to brag or anything but, our Service Technicians are...