Automotive Sales Assistant
2 weeks ago
The Automotive Sales Assistant will work with our top producers in a support role by taking care of the tasks associated with selling vehicles, thus giving our top producers more time in front of new or returning customers.
As an Automotive Sales Assistant, you will field calls and emails from automotive shoppers and customers, gather the necessary documentation from customers during vehicle delivery, follow up on outstanding details regarding a vehicle purchase, organize and prioritize daily tasks, and assist in preparing for upcoming appointments with our very top performers. You will gather the knowledge and skills required to be a top industry producer while maximizing our top performers’ efficiency
The position requires familiarity with the basic features of Microsoft Office, fluency in clear and friendly written and spoken communication, and basic computer skills, including online search agility.
Responsibilities:
- Take incoming phone calls, discern the customer’s automotive needs, and take action to ensure their complete satisfaction.
- ·Act as a surrogate in calling customers for post-sale follow-up.
- Fully utilize customer relations and other related software to maintain close customer relations via phone, email, and other means necessary to assure customer satisfaction.
- Make sure vehicles are ready to be shown for appointments or properly prepared for delivery.
- Review vehicle features with customers when necessary.
- Assist in gathering paperwork necessary for vehicle sale and delivery.
- Prospect for additional business opportunities.
- Satisfactorily complete all training programs and assist top producers in maintaining the required customer satisfaction indexes.
Qualifications:
- Available to work flexible hours and weekends
- Self-starter mentality and ambitious spirit preferred
- Ready to waste no time on learning new product ins and outs, eager to improve
- Phenomenal communication skills with customers and team members
- Hard working team player
- Professional, well-groomed personal appearance
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