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Customer Service Representative

2 months ago

Miami, United States Sky Mart Full time
Job DescriptionJob Description

Sky Mart Sales Corp. is a leading supplier of chemicals and lubricants in the aviation industry.

Established in 1985, we are a family-owned business and pride ourselves in integrity, passion, and innovation. We aim to provide outstanding customer service, while encouraging our team to work together and achieve personal and professional fulfillment.

We are hiring for our brand-new, full-time Customer Support Representative role. Candidate will have the opportunity to dive into this challenge and learn the ropes of our new online customer portal. This role supports our sales team by entering online orders in a timely manner, updating our customer database, handling e-commerce inquiries, and monitoring open orders.

Responsibilities:

· Prioritize workflow given by the Sales Team

· Identify parts and how to find/source them

· Enter quote details including vendor info in Quantum

· Ongoing maintenance of company database with client’s current information

· Assist Account Team with order entry and open order management

· Provide backup resource when Account Team member is out of the office

· Key sales orders for contract accounts into Quantum

Expected Results (Output):

· Ensure quotes are handled quickly

· Ensure that clients orders arrive on time

· Effectively manage time across several tasks

Skills

· Organized

· Pro active

· Good at multi-tasking

· Detailed understanding at how company system’s work

· Good and understanding clients’ needs and requirements

· Good at working under pressure/deadlines/AOG situations

· Customer service focused and oriented

· Pleasant and friendly on the phone and emails

· Bilingual preferred

· Excellent writing and communication skills

Requirements:

· Minimum of a high school diploma

· Self-motivated and enjoys an office environment

Benefits include vacation/PTO days, 401K with company match, health/dental/vision insurance, and birthday off

Apply to join our team

Job Type: Full-time

Pay: From $36,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

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