Customer Success Specialist

3 days ago

Tampa, United States Banko Overhead Doors Full time
Job DescriptionJob Description


CUSTOMER SUCCESS SPECIALIST

Banko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires and support the department management and lead roles.

A top-notch Customer Success Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Customer Success Specialist Responsibilities:
  • Promptly responding to customer queries via email, phone and in-person channels.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues or managers to find the best solutions to customers’ issues.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Maintaining a polite, empathetic, helpful, and professional manner at all times.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Familiarizing yourself with new products and services as they are introduced.
  • Attending meetings as required.
  • Providing training to new customer service agents.
  • Respecting client confidentiality at all times.
Customer Success Specialist Requirements:
  • High school diploma or GED.
  • Bachelor’s degree in business, communications, or a related field may be advantageous.
  • Practical experience with help desktop software (i.e. Microsoft Suite), and CRM software.
  • Previous experience in a customer service role is preferred.
  • The ability to respond appropriately under pressure.
  • Sound judgment and excellent problem-solving skills.
  • The ability to speak a second language may be advantageous.
  • A positive attitude and the ability to build relationships with clients.
  • The flexibility to work irregular hours, when required.
  • Superb written and verbal communication skills.

It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.

{Show Up for Banko & Banko Will Show Up for You – We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. }


Monday - Friday 7:30am-4:00pm
May include some Saturdays from 9:00am-3:00pm

  • Customer Success Specialist

    4 weeks ago

    Tampa, United States Banko Overhead Doors Full time

    CUSTOMER SUCCESS SPECIALIST Banko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires and...

  • Customer Success Specialist

    2 weeks ago

    Tampa, United States Banko Overhead Doors Full time

    CUSTOMER SUCCESS SPECIALIST Banko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires and...

  • Customer Success Specialist

    1 month ago

    Tampa, United States Banko Overhead Doors Full time

    Job DescriptionJob DescriptionCUSTOMER SUCCESS SPECIALIST Banko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback,...

  • Customer Success Specialist

    1 week ago

    Tampa, United States Talent Solutions Group Inc Full time

    Job DescriptionJob DescriptionAs a Customer Success Manager, you will be pivotal in ensuring the retention and expansion of our strategic business accounts. Your role will focus on driving growth, enhancing service adoption, and maximizing the lifetime value of our customers. You will actively engage with clients, identify at-risk situations, and provide...

  • Customer Success Representative

    3 weeks ago

    Tampa, United States IDT Full time

    We seek a bi-lingual English and Spanish, passionate and dedicated Customer Success Representative to join our team at Elroy. This cutting-edge mobile banking app is revolutionizing the way people manage their finances. As a Customer Success Representative, you will play a pivotal role in ensuring our users have a seamless and delightful experience with our...

  • Customer Success Manager

    5 days ago

    Tampa, United States Suncoast Drivers Full time

    Job Description Customer Success Manager One of our clients is on the lookout for an ambitious and proactive Customer Success Manager to join their team. With your experience and enthusiasm for this role, you will help customers online, with plans for and execution of onboarding and guidance to achieve their objectives and maximize output of their...

  • Customer Success Manager

    4 weeks ago

    Tampa, United States Suse Linux Full time

    About Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical...

  • Customer Success Manager

    4 days ago

    Tampa, United States vivenu Full time

    Get onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketing! About Us In 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of event organizers around the globe rely on solutions that haven’t kept up with...

  • Customer Success Manager

    5 days ago

    Tampa, United States Digital Hands Full time

    #GetThereFirst Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including...

  • Customer Success Manager

    4 weeks ago

    Tampa, United States Trigenx Full time

    Job DescriptionJob DescriptionHybrid/Remote PositionIn this role you will:Own customer relationships, acting as their primary point of contact and trusted advisor.Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities.Develop and deliver training and educational materials to help...

  • Customer Success Manager

    2 weeks ago

    Tampa, Florida, United States Digital Hands Full time

    #GetThereFirst Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including...

  • Customer Success Associate

    2 weeks ago

    Tampa, United States Signode Full time

    About Signode:With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive...

  • Customer Success Associate

    2 weeks ago

    Tampa, United States Signode Full time

    About Signode: With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive...

  • Customer Success Advisor, LATAM

    4 weeks ago

    Tampa, United States Illumio Full time

    No Agency Submissions Accepted. In this role, you will know your customers, build trust, and drive value so customers can maximize the value of their investment. Every day, you will manage the customers in your portfolio, partnering with our cross-functional team at Illumio. To thrive in this role, you must support and guide your customers, so they achieve...

  • Customer Success Associate

    2 weeks ago

    Tampa, United States Signode Full time

    About Signode:With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive...

  • Customer Success Manager

    1 month ago

    Tampa, Florida, United States vcita Full time

    vcita is a compact, quick-smart app that keeps you fully connected to your business, whenever and wherever you are working from. With vcita, you can track and perform all your daily tasks, from the "first hello"​ to the last invoice:charge and collect payments, invite clients to book you online, create branded invoices and quotes, and send SMS appointment...

  • Manager, Customer Success Operations

    2 weeks ago

    Tampa, Florida, United States Avalon Administrative Services, LLC dba Avalon Healthcare Solutions Full time

    Job DescriptionAvalon Healthcare Solutions, headquartered in Tampa, Florida, is the world's first and only Lab Insights company, bringing together our proven Lab Benefit Management solutions, lab science expertise, digitized lab values, and proprietary analytics to help healthcare insurers proactively inform appropriate care, reduce costs, and improve...

  • Customer Success Manager- SMB

    2 weeks ago

    Tampa, United States Vector Solutions Full time

    Apply Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more. Our mission is to empower everyday heroes in the public,...

  • Customer Success Manager

    2 days ago

    Tampa, United States Qualifacts Systems Full time

    Description Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve....

  • Customer Service Specialist

    2 weeks ago

    Tampa, United States J.C. Newman Cigar Co. Full time

    J.C. Newman Cigar Company was founded in 1895. With our headquarters, factory and museum located in historic Ybor City (Tampa), Florida, J.C Newman Cigar Company is the oldest family-owned cigar manufacturer and distributor of premium cigars in the country and operates the last cigar factory in the Cigar City of Tampa. Working to support our customer’s...