Customer Success Associate

1 week ago

Tampa, United States Signode Full time

About Signode:

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

Benefits:

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, pension plan, paid time off, life insurance, Employee Assistance Program and more. Benefits begin the month following the hire date.

Summary

Provide a world class customer service experience for high level clients, field service technicians and salespeople. This includes entering and monitoring orders, ensuring customer’s disputes are addressed in a timely, efficient, and accurate manner to improve service level, and completing customer specific reports. This role collaborates with the Field, Commercial, Financial, and Supply Chain teams to ensure the customer’s expectations are being met, while striving to meet Signode’s mission and maintaining our values. The Senior CSR will manage orders that require greater attention to processing while coaching, mentoring, and assisting the Customer Service Representatives.

Essential Functions

Answer incoming requests, via tickets, phone calls and Teams messages, courteously and consistently using established guidelines.

Accurately and efficiently manage the sales order entry process from multiple sources (EDI, email, phone, web shop, etc.) as it relates to account number (ship-to/sell-to), price, terms of sale, product, and quantity.

Actively review open orders daily to proactively resolve orders pending release or confirmation.

Maintain appropriate records and documentation for customer service and audit purposes.

Communicate with customers to keep them aware of updates, changes, delays, and other information deemed important to them.

Investigate and resolve billing concerns by tracking shipments, researching price differences and entering return authorizations for approval, quoting special parts prices, and following up on credit hold orders.

Maintain backorder reports for highlight accounts.

Invoice orders that are unable to close automatically and review error report.

Monitor phone/staff coverage and lunches to ensure adequate staffing.

Run and distribute drop ship PO report.

Close return authorizations to generate credit memos.

Work closely with Warehouse, Purchasing and Accounting to invoice orders in a timely manner.

Coach, mentor, and assist the Customer Service Representatives.

Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.

First point of contact for outside departments with high priority customer concerns.

Position Qualifications

Education:

High School Diploma or GED required.

Associates’ degree in Business or related field preferred.

Experience:

5+ years of previous customer service experience in an office environment.

5+ years of Order Entry experience

Demonstrated ability to establish and sustain beneficial relationships with customers by mobilizing internal resources to achieve commitments and resolving customer issues.

Proficiency in Microsoft Office (Excel, Word, etc.).

ERP experience required.

Ticketing system experience, a plus.

Functional Success Drivers: Possessing these certain competencies are what we require for an individual to be successful in this role.

 Problem Solving

 Detail Orientated

 Interpersonal Savvy

 Energy

 Communication

 Learning on the Fly

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

  • Customer Success Associate

    1 week ago

    Tampa, United States Signode Full time

    About Signode: With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive...

  • Customer Success Representative

    3 weeks ago

    Tampa, United States IDT Full time

    We seek a bi-lingual English and Spanish, passionate and dedicated Customer Success Representative to join our team at Elroy. This cutting-edge mobile banking app is revolutionizing the way people manage their finances. As a Customer Success Representative, you will play a pivotal role in ensuring our users have a seamless and delightful experience with our...

  • Customer Success Specialist

    4 weeks ago

    Tampa, United States Banko Overhead Doors Full time

    CUSTOMER SUCCESS SPECIALIST Banko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires and...

  • Customer Success Specialist

    2 weeks ago

    Tampa, United States Banko Overhead Doors Full time

    CUSTOMER SUCCESS SPECIALIST Banko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires and...

  • Customer Success Specialist

    1 month ago

    Tampa, United States Banko Overhead Doors Full time

    Job DescriptionJob DescriptionCUSTOMER SUCCESS SPECIALIST Banko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback,...

  • Customer Success Specialist

    4 weeks ago

    Tampa, United States Banko Overhead Doors Full time

    CUSTOMER SUCCESS SPECIALIST Banko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires and...

  • Customer Success Specialist

    4 weeks ago

    Tampa, United States Banko Overhead Doors Full time

    Job DescriptionJob DescriptionCUSTOMER SUCCESS SPECIALIST Banko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback,...

  • Customer Success Specialist

    14 hours ago

    Tampa, United States Banko Overhead Doors Full time

    Job DescriptionJob DescriptionCUSTOMER SUCCESS SPECIALIST Banko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback,...

  • Customer Success Manager

    2 days ago

    Tampa, United States Suncoast Drivers Full time

    Job Description Customer Success Manager One of our clients is on the lookout for an ambitious and proactive Customer Success Manager to join their team. With your experience and enthusiasm for this role, you will help customers online, with plans for and execution of onboarding and guidance to achieve their objectives and maximize output of their...

  • Customer Success Manager

    4 weeks ago

    Tampa, United States Suse Linux Full time

    About Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical...

  • Client Success Associate

    4 weeks ago

    Tampa, Florida, United States Arrive Logistics Full time

    Who We AreArrive Logistics is a leading transportation and technology company in North America, having surpassed $2 billion in annual revenue with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we're building together. We're committed to providing employees with a meaningful work experience and have...

  • Client Success Associate

    4 weeks ago

    Tampa, United States Arrive Logistics Full time

    Who We Are Arrive Logistics is a leading transportation and technology company in North America, having surpassed $2 billion in annual revenue with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and...

  • Client Success Associate

    3 weeks ago

    Tampa, United States Arrive Logistics Full time

    Who We Are Arrive Logistics is a leading transportation and technology company in North America, having surpassed $2 billion in annual revenue with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we're building together. We're committed to providing employees with a meaningful work experience and have...

  • Manager, Customer Success Operations

    2 weeks ago

    Tampa, Florida, United States Avalon Administrative Services, LLC dba Avalon Healthcare Solutions Full time

    Job DescriptionAvalon Healthcare Solutions, headquartered in Tampa, Florida, is the world's first and only Lab Insights company, bringing together our proven Lab Benefit Management solutions, lab science expertise, digitized lab values, and proprietary analytics to help healthcare insurers proactively inform appropriate care, reduce costs, and improve...

  • Customer Success Manager

    2 days ago

    Tampa, United States vivenu Full time

    Get onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketing! About Us In 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of event organizers around the globe rely on solutions that haven’t kept up with...

  • Customer Success Manager

    2 days ago

    Tampa, United States Digital Hands Full time

    #GetThereFirst Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including...

  • Customer Success Manager

    4 weeks ago

    Tampa, United States Trigenx Full time

    Job DescriptionJob DescriptionHybrid/Remote PositionIn this role you will:Own customer relationships, acting as their primary point of contact and trusted advisor.Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities.Develop and deliver training and educational materials to help...

  • Customer Success Manager

    2 weeks ago

    Tampa, Florida, United States Digital Hands Full time

    #GetThereFirst Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including...

  • Customer Success Advisor, LATAM

    3 weeks ago

    Tampa, United States Illumio Full time

    No Agency Submissions Accepted. In this role, you will know your customers, build trust, and drive value so customers can maximize the value of their investment. Every day, you will manage the customers in your portfolio, partnering with our cross-functional team at Illumio. To thrive in this role, you must support and guide your customers, so they achieve...

  • Customer Success Manager

    1 month ago

    Tampa, Florida, United States vcita Full time

    vcita is a compact, quick-smart app that keeps you fully connected to your business, whenever and wherever you are working from. With vcita, you can track and perform all your daily tasks, from the "first hello"​ to the last invoice:charge and collect payments, invite clients to book you online, create branded invoices and quotes, and send SMS appointment...