Retail Store Manager

3 weeks ago

Commerce, United States Smoke Stars Full time
Job DescriptionJob Description

SMOKE STARS is a rapidly growing small business providing high-quality products in a professional, customer-oriented environment.  Our team consists of knowledgeable, friendly, industry professionals committed to providing superior customer service. We are seeking a sales-driven professional to join our team at SMOKE STARS.

To be considered, applicants must be at least 21 years old. Applicants must have 3+ years of smoke shop experience. Reliable transportation is also required. In return, we offer a competitive salary of $15 per hour, based on experience, plus a 2% commission on individual sales goals met. This is an excellent opportunity for a motivated and results-driven individual to earn a competitive income and contribute to the success of our team.
 

We are looking for a reliable Store Manager who is looking to grow with a competitive and rapidly growing company. This individual will: 

  • Have 3+ years of experience managing people and processes.
  • Have 3+ years of smoke shop experience, preferably within the industry.
  • Have excellent verbal and written communication skills. 
  • Be proficient in Microsoft Office Suite or related software.  
  • Be organized with attention to detail.
  • Work well under pressure and deadlines; ability to multitask.  
  • Possess strong leadership and management skills with ability to motivate staff.
  • Have excellent customer service abilities.
  • Possess industry and product knowledge.

You will: 

  • Work with HR and District Manager to interview, selectively hire, and train staff for the retail location.  
  • Conduct performance evaluations that are timely and constructive.  
  • Handle discipline and termination of employees as needed and in accordance with company policy.
  • Oversee staff and fulfill staffing needs for regular hours, as well as special events or high-traffic times.  
  • Maintain and motivate a positive sales team through communication, incentives, and evaluations.
  • Confirm daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies. 
  • Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
  • Develop, oversee, and maximize retail budget and product inventory, purchasing, and sales.
  • Ensure inventory data is correct by performing spot inventory counts and checks.
  • Ensure daily, monthly, quarterly and annual sales goals are met.
  • Stay abreast of industry trends, laws and regulations for the purpose of adjusting inventory and product placement adheres to industry standards and market demands.
  • Understand store demographics for the purpose of working with upper management to strategically align sales goals to customer needs and demands.
  • Collaborate with district managers and owners to develop, coordinate, and identify cost-effective advertising and hiring strategies.  

This role requires the Store Manager to: 

  • Sit and stand for prolonged periods of time.
  • Lift up to 30 pounds at times. 
  • Bend and stand throughout the day.
  • Have reliable transportation.
  • Be flexible and available to work nights and weekends.

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