Endpoint Pilot Support Administrator

1 month ago

Raleigh, United States AMS Staffing, Inc. Full time
Job DescriptionJob Description

Our federal client is looking to hire an Endpoint Pilot Support Administrator at their site in Raleigh, NC. Please send your resume in WORD format should you be interested in exploring this role. The position is on a temp to perm basis and will pay an hourly rate of $31/HR or $68K W2 to $63/HR or $130K W2, dependent on level of experience, with full benefits and PTO. After a brief orientation period the position will allow for a hybrid work week with 2 days a week onsite/3 remote.



Job Title: Endpoint Pilot Support Administrator

Work Environment: Raleigh, NC (Hybrid work schedule available after initial orientation period, 2 days a week remote)

Pay Rate: (W2) $31/HR or $68K to $63/HR or $130K, dependent on experience

Term:Temp to Perm

3rd Party C2C/Transfer:No

Referral Fee: $500 -Refer qualified colleague, friends, or family.

***Due to the required clearance with our government client, only US Citizens, Green Card and Green Card EAD holders may be considered. Clearance requires that the candidates have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days***

  • Test Pilot Software for proper deployment and functionality.
  • Locate users who can be assigned software to perform pilot testing.
  • Follow up and assist users during pilot testing.
  • Provide feedback to package owners and complete pilot testing documentation.
  • Secondary tasks related to pilot work:
  • Reboot lab workstations weekly to make sure they receive patches.
  • Check machines for any pilot patches (Our phase groups are based on IP ranges or locations, and we have a very large pilot sampling)
  • Monitor tickets in the support queue to address pilot related tickets.
  • Move workstations in and out of pilot phase as workstations are replaced.
  • Non-pilot Advanced Computing Environment (ACE) support
  • Wiping computers prior to disposal
  • Reimaging computers
  • Work with HP, Dell or other hardware ACE vendors, to have workstations repaired.
  • Work support tickets using ServiceNow.
  • Print security badges.
  • Assist with other projects as required (ex: Printer setup and configuration, workstation refresh, troubleshooting upgrade failures)
  • Provide support for the National Pilot Testing process, including tracking status of all pilots within the clients district, perform verification and validation of pilot tests, coordinate pilot testing with various users, systems and locations, and provides feedback on pilot test findings.
  • Document the established procedures used to perform repetitive, but complex tasks.
  • Establish and maintain comprehensive records of work performed.
  • Install PC-based hardware, software, and peripherals, as well as integrate products into desk- top systems.
  • Produce reports for a wide variety of purposes.
  • Operate personal computer terminals and LAN attached to workstations to perform job functions and general clerical/administrative work.
  • Provide technical assistance to the computer operations staff and user community, as needed.


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