Windows Desktop System Administrator

4 weeks ago

Raleigh NC, United States NuAxis Innovations Full time

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

We are currently seeking a talented and motivated Windows Desktop System Administrator / Endpoint Management for an Onsite Full-Time position.

We are seeking resources to actively participate in transforming the client’s endpoint computing environment, focusing on Windows 10 (or higher), Office 365, and other areas necessary for workplace modernization. Responsibilities will involve software updates distribution, removal of outdated software on endpoints, and offering expanded services to other organizations as needed (e.g., IP migration for printers, user migrations to new hardware, asset inventory database modification, support, and maintenance).

Package applications using software like Microsoft Windows PowerShell.
Develop installation packages for Windows, printers, and mobile device platforms (on an as-needed basis).
End-user hardware/software migration/upgrade support.
Deploy software updates in 14 or less to respond to security vulnerabilities.
Packaging for reimaging failed or problematic machines.
Support and upgrade newly purchased computer systems.
Automate application updates to eliminate the need for packaging.
Support for installing/troubleshooting Microsoft Office O365 and other Microsoft Office services and resources.
Establish operational processes for delivering world-class technology platforms.
Independently analyze and develop innovative resolutions for complex problems involving availability and/or performance at the component level. Perform capacity and performance analyses and develop and implement recommendations.
Develop, plan, and manage project tasks.
Participate in the preparation of materials and oral presentations for customers and management.
Play a lead role in meetings relating to specific technical projects or tasks.
Develop and maintain specialized knowledge of current and emerging technologies within assigned divisions or platforms.
Provide training to less experienced team members of the IT department.
Perform visual checks of all system components, wiring, and status lights.
Maintain project plans as required and notify management of critical failures and/or missed milestones.
Perform isolation testing of problem equipment and/or software.
Develop, implement, and follow the appropriate quality assurance program.
Develop recommendations and procedures for the implementation of new hardware/software products and applications suitable for presentations.
Edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes, track issues, and compile performance data.
Monitor trouble tickets in the support queue to address deployment/packaging/automation projects impact. Fully cooperate, and to the best of abilities, effect an orderly and efficient deployment of services. To avoid/mitigate service interruption, the incumbent engineer must continue to provide comprehensive support services during a deployment period, which must include, but not be limited to, all necessary information, training of personnel, transfer knowledge, processes, and techniques.
Create change requests, in compliance with existing procedures, for change management.
Perform user assistance, training, and information sharing.
Provide on-site system or application support for deployment/installation as required.
Hardware/software support for in-place OS upgrades to Windows 10 SAC 21H2 (or higher).
to identify and/or remediate problems/issues/requirements related to Microsoft Workplace Modernization efforts: Windows 10 SAC (and above) and Office M365 Apps.
Ability to develop scripted solutions to evaluate, identify, and remediate, when necessary, issues related to computer system health, i.e. status of critical services, restarting failed services, low disk space, high CPU utilization, review event logs for issues, etc.
Analyze and resolve complex hardware and software problems with distributed systems.
Use in-depth knowledge of distributed hardware and software systems.
Use the management systems for endpoints. These include Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/Neurons, Active Directory and others as required.
Perform tests and implement hardware/software adds, changes, backup, and restoration functions, etc.
Provide weekly status reports and maintain project cost chargebacks.
Use change and test management procedures as required.
Working knowledge of current computer and communications technologies and disciplines, including PC operating systems and hardware platforms, LAN, WAN, messaging, and client-server applications is required.

A degree from an accredited College/University in the applicable field of services is preferred.
NOTE: If there is not any relevant college degree, an additional 4 years of relevant work experience is required

If so, join our talent community and click to apply now

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.

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