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Shelter Programs Manager I

3 months ago

Bellevue, United States The Sophia Way Full time
Job DescriptionJob Description

About The Sophia Way:
The Sophia Way is a place of hope and change for women experiencing homelessness. We are committed to creating a dignified and supportive environment that empowers our participants to rebuild their lives. If you are passionate about making a difference and thrive in a dynamic, mission-driven environment, we invite you to join our team as the Programs Manager I.

Position Summary:
As the Programs Manager I, you will play a crucial role in overseeing The Sophia Way's three shelter programs-Day Center, Sophia's Place, and Helen's Place. Working closely with the Programs Manager II and Shelter Leads, you will ensure that our service standards are upheld while fostering a trauma-informed, supportive environment. Your leadership will be key in managing staff, developing programs, and maintaining compliance with policies and regulations.

Key Responsibilities:

  • Oversee and manage the operations of three shelter programs, ensuring high service standards.
  • Collaborate with external providers and represent The Sophia Way at meetings with local shelters, organizations, and advocates.
  • Assist in recruiting, training, and managing Programs staff, ensuring regular performance reviews and policy compliance.
  • Address employee matters, including conflict resolution and disciplinary actions, with proper documentation.
  • Maintain a thorough understanding of organizational policies and ensure staff adherence.
  • Ensure the safety of shelter participants and staff by following health and safety guidelines.
  • Participate in the on-call rotation and provide coverage for special projects and emergencies.
  • Develop and maintain services for shelter participants, coordinating with external service providers.
  • Complete necessary reporting, documentation, and audits, and manage payroll submissions for Programs staff.
  • Oversee the scheduling and communication for team and staff meetings.
  • Manage client feedback, analyze survey results, and implement solutions to enhance services.
  • Facilitate the Resident Council and continuously update department policies.
  • Step in for the Programs Manager II when necessary and perform other related duties.

Supervision:
You will report directly to the Managing Executive Director and supervise Shelter Leads, supporting their management of Shift Leads, Shelter Staff, and volunteers.

Qualifications:

  • Bachelor's degree and a minimum of five years of related experience, or an equivalent combination of education and work experience.
  • Proven experience in recruiting, retaining, and leading successful teams.
  • Strong management skills in goal-setting, mentoring, and performance evaluation.
  • Ability to foster cross-team collaboration and work effectively with diverse backgrounds.
  • Proficiency in Microsoft Office and Google Suite, with advanced Excel skills preferred.
  • Strong organizational skills, attention to detail, and ability to handle confidential information.
  • Excellent interpersonal, presentation, and communication skills.
  • Commitment to The Sophia Way's mission, values, and community-oriented spirit, including diversity, equity, and inclusion.

Physical Requirements:

  • Prolonged periods of stationary work with frequent movement between office and shelter locations.
  • Occasional stair use, off-site travel, and lifting of supplies or equipment up to 25 pounds.

Why Join Us?
At The Sophia Way, you'll be part of a dedicated team making a tangible difference in the lives of women experiencing homelessness. We offer a supportive work environment, opportunities for professional growth, and the chance to contribute to a meaningful cause.

Benefits

  • Medical, dental, and vision insurance
  • Generous PTO
  • Free telemedicine and counseling services
  • Employee Assistance Program
  • SIMPLE IRA with 3% employer match
  • Educational Assistance Program
  • Birthday, Work Anniversary, and Holiday bonuses

A background check is required.



Job Posted by ApplicantPro