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Service Technician Dispatcher
4 weeks ago
Dispatcher job Description:
The Service Desk Dispatcher is responsible for utilizing internal and field resources by both monitoring and managing incoming client and email requests so that they can be dispatched to the appropriate resource.
Basic Functions:
· Act as the single point of contact to the customer for all types of service requests.
· Pre-process service requests as they arrive through email, manual entry, or direct customer input.
· Schedule internal and field resources on the EAutomate dispatch portal.
· Communicate with customers as required: keeping them informed of response time, as well as notifying them of impending changes.
Additional Duties and Responsibilities:
· Improve customer service, perception, and satisfaction.
· Facilitate fast turnaround of customer requests.
· Work well in a team and communicate effectively.
· Escalate service requests that cannot be scheduled within agreed service levels.
· Report any customer concerns to the Service Manager.
· Understand processes in EAutomate by completing assigned training.
· Handle low-level technical requests, such as password resets.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
· Basic computer and operating system knowledge.
· Interpersonal skills, such as telephone skills, communication skills, active listening, and customer-care.
· Ability to multi-task and adapt to changes quickly.
· Technical awareness: ability to match resources to technical issues appropriately.
· Service awareness of all organization’s key services for which support is being provided.
· Understanding of support tools, techniques, and how technology is used to provide services.
· Typing skills to ensure quick and accurate entry of service request details.
· Self-motivated with the ability to work in a fast-moving environment.
· 1 year of IT or customer service experience.
Benefits:
· Competitive salary based on experience and qualifications.
· Full on the job training & support.
· Fun working environment and culture.
· Health, vision, dental.
· Great opportunity for advancement
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift (8AM-5PM)
- Day shift
- Monday to Friday
Work Location: In person
Requirements:Customer service experience
Data entry
Phone experience
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