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A/R Specialist

3 months ago

Jacksonville, United States Norwill Inc Full time
Job DescriptionJob Description

The “A/R Specialist” position is in the business of managing revenues for the organization by, but not limited to; calling, emailing and mailing aging balances (30, 60 & 90, etc collection efforts), creating and managing system “shutdown” and “drive by” request, negotiating/communicating contract terms, amounts and client obligations, processing new agreements and addendums, working with 3rd party finance partners for managing our portfolio performance, correcting and updating client information in the database, accepting and inputting payments (daily, weekly, monthly), creating weekly deposit batches, placing new accounts, managing current accounts and our relationship with our 3rd party collection agency as well as general clerical duties such as answering incoming calls, filing, calendar management, etc. Experience with Microsoft Word, Mail Merge & Excel is essential. A strong personality is required to “weed through” the communications while collecting aging balances as well as a very strong “solution minded” mentality in order to help clients find resolve to any needs they may have. It is also very important to emphasis customer service and being polite/courteous while working with clients. A strong understanding of contractual terms and prior work in an environment where reoccurring billing took place is a major plus.

Compensation: $19.00 - $27.00 / Hourly

We offer a full suite of benefits including, but not limited to, medical, dental, vision, life, 401K, etc.

Hours: M-F 8:00AM–5:00PM

Experience Requirements: This role requires knowledge with general clerical duties, heavy emphasis on collecting debts (2-3 Years + in A/R specifically), a strong understanding in Excel and Word, clear and strong communication skills, a very strong organizational skill, ability to multi-task, a very solution minded proactive thinker, general calendar and email skills, good typing and computer skills, etc. Must have no felony or criminal record and pass drug screening.

Duties (include but not limited to):

Answering & Directing Incoming Calls & Emails

Filing and Organization

Monthly Reoccurring Billing Management

Monthly Issuing of Statements & Fees

Managing Aging and Client Communication (oral & written)

Daily/Monthly Batch Management of Reoccurring EFT/ACH Transactions

Collection & Repossession Management (internal efforts & outside agencies)

Posting Payments and Creating Deposit Batches

Client Cancellation/Retention Management

Billing & General Customer Service Relations

3rd Party Finance Partners Portfolio Management (aging)

Special Assignments Assistance

Present Daily/Weekly Reports and Attend Weekly Meetings


Monday - Friday 8am to 5pm, no nights or weekends