Pre-Sales Delivery Manager

3 weeks ago

Washington, United States Trigenx Full time
Job DescriptionJob Description

Hybrid/Remote Position

Responsibilities:

  • Account Team Collaboration & Services Proposal Development – drive the discovery, ideation, delivery and next steps with the account team and the customer. Develop and deliver Statements of Work aligned to and ensuring customer value is achieved, based on key agreed-upon outcomes. The PSDM is responsible for owning the Services bid & negotiation process, working closely with our Account Executives.
  • Building & Fostering Strong Relationships – Develop deep relationships with customers by tailoring the appropriate services strategy aligned to our customers’ objectives which will increase adoption and long-term success. 
  • Becoming a Strategic Advisor & Driving Customer Advocacy – Establish a trusted advisor relationship with each assigned customer and create Advocates while transferring knowledge from Services engagements to the broader sales organization.
  • Pursue Customer Operational Excellence - Working with the Advocates and our Services delivery teams drive to continuously position the right Services which amplify the value of our products while enhancing customer capabilities on our products.
  • Mastery of your Profession - Our Services drive customer health and our customers should be extremely satisfied with their investment in services. Support success plans with a Services PoV (Point of View) for a portfolio of accounts and proactively work with customers to establish and achieve critical goals.
  • Demonstrating proficiency – Remain up-to-date on our solutions and products and maintain familiarity to all Company methods and procedures.

Qualifications:

  • Bachelor or graduate degree in Business/Economics, Computer Science, or related discipline, or comparable certification and experience
  • Minimum of 8-12 years experience in relevant professional services or pre-sales functions
  • Excels at working directly with customers to gather, prioritize, plan and execute solutions to customer business requirements as it relates to technology
  • Proficiency in the value and delivery aspects of the technology domain of search, analytics, or related technologies
  • Demonstrable experience of owning complex negotiations across terms, contract structure and associated deliverables
  • Track record of contributing to the growth of a services business through actions such as developing best practices, improving sizing, advancing offerings, etc.
  • Understanding of our technology space, including Elasticsearch, Linux, Software Development, NoSQL, and/or databases
  • Experience working as a billable consultant or project manager is valuable for empathy and understanding
  • Passion for open-source technology and business model

Skills:

  • Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes.
  • Engage customers, especially C-Level to C-level -2, using a consultative selling approach that positions our company and yourself as a long-term trusted advisor relationship.
  • Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in our Platform.
  • Manage, create and negotiate services bid focused on outcomes aligned to milestones tied to the overall vision of the customers’ project.
  • Develop and manage a Services territory plan and a personalized strategy for each customer, which aligns with their business goals.
  • Forecast Services accurately and timely.
  • Form a strong relationship with the License Sales organization and regional Alliances/Partner organizations that are instrumental to success and N&E growth
  • Be a role model for collaboration, leadership and overall business results

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