Operations Manager

4 weeks ago

Henrico, United States Holiday Inn & Suites Richmond West Full time
Job DescriptionJob Description

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging


Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

POSITION OVERVIEW

The Operations Manager is responsible for assisting the General Manager with the successful operation and administration of all operations to include: Front Office, Accounting, Sales and Marketing, Revenue Management, Laundry, Housekeeping, Loss Prevention, Engineering, Bell and all aspects of F&B. The Operations Manager must ensure that all departments are continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time.

JOB RESPONSIBILITIES: • Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities. • Maintain positive guest relations at all times. Interact with guests to obtain feedback on quality and service levels; effectively responding to and handling guest problems and complaints to ensure guest satisfaction. Address and respond to guest comments on travel review sites, comment cards or other mediums. • Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities. • Oversee compilation, preparation, back-up and analysis of period-end data on food and beverage costs and inventories, gift shop to provide information and recommendations to management on current procedures and controls. Assist with the preparation of cost potentials as required. • Coordinate delivery time of amenities with Room Service, ensuring timely delivery. • Day-to-day management responsibilities including scheduling, motivating, Assigning activities, training, and policy and procedural assessment. • Investigate, report and coordinate all hotel accidents that are employee and guest related.

EDUCATION & EXPERIENCE: • Two-year college degree preferred. • Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred. • Minimum of 5 years of experience in hotel management • Able to solve problems and make sound business decisions. • Effective business writing skills. QUALIFICATIONS: • Requires advanced knowledge of the principles and practices within the finance and hospitality professions. This includes experiential knowledge required for management of people and complex problems. • Requires ability to investigate and analyze current activities and/or information in a specialized field involving readily available data and indicating logical conclusions and recommendations. • Ability to communicate and provide information and associated services to management, employees, and guests. • Endure various physical movements throughout the work areas. • Satisfactorily communicate with guests, management, and co-workers to their understanding. • Work environment - offices, banquet rooms, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.



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