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Customer Service Representative

4 months ago

Louisville, United States Robin Brown - State Farm Agent Full time
Job DescriptionJob DescriptionROLE DESCRIPTION:
As an experienced Customer Service Representative, position is Monday-Friday, no nights or weekends with , you will generate the kind of exceptional HELP our clients appreciate. Your attention to detail, customer service skills, and the desire to HELP people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you as the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for driven and sales-minded candidates.

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
  • Work with an exceptional team of professionals who provide for customer needs. This is not a sales position.
QUALIFICATIONS:
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problem-solving
  • Must successfully complete State required Property and Casualty Licensing. Course work is provided. (Paid for by the agency.)
BENEFITS:
  • Hourly pay plus commission/bonus
  • Growth potential/Opportunity for advancement within my office
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • 401K
  • PTO
  • No nights or weekends
  • Spanish speaking a PLUS