Assessment Specialist, HCEC

3 weeks ago

Framingham, United States South Middlesex Opportu Full time $21 - $23
Job DescriptionJob Description

SUMMARY

Primary responsibilities include conducting a comprehensive assessment for all individuals and families seeking assistance through the HCEC. The Assessment Specialist is responsible for carrying ongoing caseload of clients applying for emergency financial assistance programs, conducting screening and determining eligibility for all of HCEC's Homelessness Prevention Programs. In addition to the assessment, duties include working with clients during financial assistance application process to ensure all cases follow state set rules and regulations, furthermore, provide information and referrals (I&R) for community-based resources and connect clients to additional internal/external services, based on their needs.

Why Work for SMOC?

  • Flexible schedule, work/life balance and a 35-hour work week.
  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
  • Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
  • Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
  • Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
  • EyeMed Vision Insurance
  • 403(B) Retirement Plan with a company match on day one.
  • Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

PRIMARY RESPONSIBILITIES

  • Assess each family’s housing situation and supportive service needs and determine most viable resources and if financial assistance can be accessed to rapidly re-house the family or prevent the family from becoming homeless.
  • Work collaboratively with Intake team assessing client's file by reviewing documentation uploaded into E2E portal and verifying housing crisis for all individuals/families seeking financial assistance, which includes, ensuring completion of case file, and/or request additional documents from client based on need, in accordance with program’s guidance and requirements.
  • Maintain direct contact with applicants/landlords and advocates, to ensure applications are successfully processed in a timely manner.
  • Carry ongoing caseload of files to be processed, and continuously accept new cases from OMNI-E2E; follow DHCD guidance on time-out of cases, denials and submitting them for final review.
  • Participate in ongoing trainings and meetings offered by DHCD on E2E updates and understand thoroughly all homelessness prevention programs rules and guidance.
  • Serve as client advocate, mediate and negotiate with landlords, utility companies and third-party vendors to ensure client's housing stability.
  • Create and continuously update HCEC binder, to be used as ongoing reference for general program questions and guidance.
  • Participate and collaborate with other SMOC departments and staff to ensure appropriate case coordination between all SMOC programs including the HCEC and Family Emergency Services to assure maximization of services and to avoid duplication of efforts.
  • Engage in continuous learning activities, including attending internal/external trainings, staying abreast of all program guidance updates and local community events and opportunities.
  • Maintain workload expectations while working remotely/hybrid.
  • Participates in daily huddle and provides caseload updates to HCEC Supervisor’s.
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
  • Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
  • Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

  • Associate's degree with one year of relevant work experience in social services or housing services with low-income, minority and disabled individuals preferred. OR three years of direct care/social service experience.
  • Strong oral and written communication skills in English; bilingual in either Spanish or Portuguese strongly preferred
  • Experience in customer service, and working in fast paced environment a plus
  • Working knowledge of Microsoft Office applications, Internet search, and Outlook email
  • Ability to work independently and carry ongoing caseload
  • Ability to work under pressure and handle time sensitive tasks.
  • Assessment, advocacy and case management skills.

ORGANIZATIONAL RELATIONSHIP

  • Directly reports to HCEC Intake Supervisor.
  • Indirectly reports to HCEC Director.
  • Direct reports of this position are None.

PHYSICAL REQUIREMENTS

  • Must be able to sit or stand for a prolonged period
  • Must be able to operate a computer and complete extensive paperwork
  • Must be able to lift 25 lbs.

WORKING CONDITIONS

As part of the responsibilities of this position, the HCEC Assessment Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.


Monday - Friday 9:00am - 5:00pm
35 hours per week

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