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IT Support Specialist

4 months ago

East Peoria, United States DYOPATH Full time
Job DescriptionJob Description

DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.

At DYOPATH, we're excited to have been awarded "Great Place to Work" three years in a row What makes us so great? Our people – we drive DYOPATH's award-winning culture through our collaboration, innovation, and respect for one another.

We believe that:

  • You should be able to grow and feel empowered at work.
  • You should have fun in a diversified environment and bring your true self to work daily.
  • Work-life balance is vital to our positive culture.

We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH

We are currently hiring an onsite IT Support Specialist in East Peoria

Shift/Pay/Location

  • Monday - Friday, 7:30am - 4:00pm
  • Pay $22/h
  • Onsite - East Peoria, IL 61611

Essential Functions and Responsibilities:

  • Develop and implement protocols and guidelines for the use of IT systems across various departments and projects.
  • Provide expert advice and recommendations on the most suitable IT solutions, technologies, and strategies to meet organizational needs and goals.
  • Deliver technical support, assistance, and training to end users for systems, networks, software, and hardware-related issues.
  • Install, configure, and maintain software and hardware components, including printers, network cards, and other peripheral devices.
  • Monitor system and network performance to identify and proactively address potential issues, optimizing overall IT performance.
  • Perform troubleshooting, repairs, and data restoration tasks, promptly resolving IT incidents to minimize downtime and disruptions.
  • Conduct routine maintenance activities, such as system backups, software updates, and license management, ensuring system integrity and compliance.

Your Qualifications:

  • CompTia A+
  • Must be a team player, organized, self-motivated, and able to prioritize; must have outstanding people and communication skills for interaction with other team members, customers, and management
  • Ability to: read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals.
Benefits
  • Medical, Dental, Prescription, Vision, Life and Disability Insurance
  • Flexible Spending Account (FSA) as well as Health Savings Account (HSA)
  • Employee Assistance Program and Comprehensive Wellness Program
  • 401 (k) Retirement Savings Plan with company match
  • PTO - Paid Holidays and Vacation Time
  • Continuous Learning and Development Programs
  • Employee Referral Programs
  • Pet Insurance plans
  • Growth opportunities

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com.The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.