Coffee Shop Shift Lead

Are you fanatical about beans and brew? Us, too Here at White Rhino Coffee, we’re also passionate about our customers and making folks happy. If you like coffee and people, or people and coffee, join our team

Company Overview

White Rhino exists to provide memorable in-store experiences for customers. We are local coffee shops in many locations, and we value excellence, wisdom, follow-through, accountability, generosity, family first, and fun. We strive to provide a friendly, warm place where anyone can belong; high-quality sustainably grown craft coffee and ingredients; and a craft food menu that always leaves the customer wanting more.

Job Summary:

Shift Leads provide leadership to the shop team, ensuring White Rhino baristas have all they need to provide an excellent customer experience. Shift Leads run the shift, providing direction and assistance, handling customer issues, and supervising all operations of the shop during the shift.  

Daily Tasks and Projects:

• Hold shift huddles before the shift begins
• Supervise all staff during the shift, providing resources and assistance, as needed
• Assist with implementing and enforcing shop procedures
• Resolve escalated customer issues and complaints
• Count cash in and out and handle cash drops
• Relay important information to Shop Manager, as needed
• Maintain organization of shop inventory and assist with orders

Job Qualifications:

• Minimum 18 years of age
• Ability to work a minimum of 4-5 shifts per week including weekend availability with reliable transportation
• Ability to attend every monthly staff meeting
• Ability to comply to punctuality and performance standards
• Strong leadership capability
• Excellent customer service and self-awareness

Required Education, Certification, or Experience:

• Food Manager certification (completed within 30 days of hire or promotion)
• Previous barista experience

Compensation and Benefits:

• $9.50-$13.50/hour + $4-$6 tips, based on experience
  
• Opportunity to participate in company benefits (health, dental, vision, etc.) if 30 hr average over 6-month period
• Bonuses and raises available, based on meeting performance goals

Reports to: White Rhino Shop Manager

FLSA status: Non-exempt