Level 3 Support Technician
1 week ago
Advanced Intelligence Engineering is a Managed Services IT Provider located in Wheaton, IL. AIE services the SMB marketplace in Chicago and the suburbs, providing cutting edge technology support and solutions. The Level 3 Support Technician provides tiers 2-3 technical and functional support by telephone, email, remote computer and on-site visits to AIEs client community.
Duties and Responsibilities
Provide first response for inbound support calls, create tickets, determine SLA and assign to the correct queue
Take escalated tickets from other support team members
Monitor and triage incoming tickets and monitoring alerts in AIEs ticketing system
Install and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to network
Troubleshoot and resolve desktop level issues via remote access tools relating to installation, configuration and functional / technical support including Web browsers, back-ups, wired and wireless setups, printers, email, third party client applications, and Web applications
Work with other IT vendor technical support organizations to perform root cause analysis and develop permanent solutions to prevent recurring issues
Coordinate depot support for incoming desktops and laptops
Provide on-boarding assistance to the network engineering team for new clients
Complete infrastructure project related tasks, as assigned
Develop and document technical help desk procedures
Provide back-up technical support assistance to other technicians on the Help Desk Team as needed
Qualifications:
5+ years experience in desktop troubleshooting and support
HP/Dell/Lenovo Laptops/Desktops: user setups and migrations to new equipment/troubleshooting
Experience with Windows OS 10/11
Understand Networking Principles (e.g. DNS, DHCP)
Understanding of switches, VPNs & remote access technologies
Understanding of on-premise and cloud server systems
Candidate must possess excellent written and verbal communication skills
Currently possess or able to achieve one or more of the following certifications within 90 days of hire:
o Network+, A+
o MCSA: Windows 11 Solutions Associate
o MCSA: Office 365 Solutions Associate
Other Requirements:
Must be able to pass a criminal background test
Must have a valid drivers license and reliable transportation
Must be able to travel to client sites in and around Chicago from time-to-time
Must be available to work outside normal business hours when necessary
Must be willing to work as part of an on-call rotation
The job is full-time, salaried non-exempt, and includes health insurance and retirement benefits.
-
Level 3 Support Technician
1 week ago
Wheaton, United States Advanced Intelligence Engineering LLC Full timeJob DescriptionJob DescriptionJob Description: Support Technician Advanced Intelligence Engineering is a Managed Services IT Provider located in Wheaton, IL. AIE services the SMB marketplace in Chicago and the suburbs, providing cutting edge technology support and solutions. The Level 3 Support Technician provides tiers 2-3 technical and functional support...
-
Autism Behavior Technician
Found in: Lensa US P 2 C2 - 1 week ago
Wheaton, United States Behavioral Perspective Inc Full timeDo you have a passion for helping others, but aren't sure where to start? At Behavioral Perspective (BPI), you can become a Behavior Technician and provide much needed therapy services to children, teens, and young adults with Autism.We are looking to add team members to our new West Chicago clinic with flexible availability from 9:00 AM - 6:00 PM M-F.What...
-
Rehabilitation Technician
1 hour ago
Wheaton, United States Dupage Medical Group Full timeOverview Location: Wheaton Hours: Full-Time. 40 hours per week. Must be willing to work two evenings until 7:00pm. Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work. Duly Health and Care works to...
-
Autism Behavior Technician
1 week ago
Wheaton, United States Behavioral Perspective Inc Full timeJob DescriptionJob DescriptionDo you have a passion for helping others, but aren’t sure where to start? At Behavioral Perspective (BPI), you can become a Behavior Technician and provide much needed therapy services to children, teens, and young adults with Autism.We are looking to add team members to our new West Chicago clinic with flexible availability...
-
Autism Behavior Technician
11 hours ago
Wheaton, United States Behavioral Perspective Inc Full timeJob DescriptionJob DescriptionDo you have a passion for helping others, but aren’t sure where to start? At Behavioral Perspective (BPI), you can become a Behavior Technician and provide much needed therapy services to children, teens, and young adults with Autism.We are looking to add team members to our new West Chicago clinic with flexible availability...
-
Autism Behavior Technician
2 hours ago
Wheaton, United States Behavioral Perspective Inc Full timeDo you have a passion for helping others, but aren't sure where to start? At Behavioral Perspective (BPI), you can become a Behavior Technician and provide much needed therapy services to children, teens, and young adults with Autism.We are looking to add team members to our new West Chicago clinic with flexible availability from 9:00 AM - 6:00 PM M-F.What...
-
Psychiatry Full-Time position in Wheaton, Illinois
Found in: beBee jobs US - 1 week ago
Wheaton, Illinois, United States LifeStance Health Full timeAt LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the...
-
Estate Planning Attorney
Found in: Appcast US C2 - 1 week ago
Wheaton, United States Robert Half Full timeJob Title: Estate Planning AttorneyLocation: Chicago LoopAbout the Role:Currently seeking a detail-oriented and experienced Estate Planning Attorney to join our reputable law firm located in Chicago. This role will primarily focus on providing superior legal counsel concerning estate planning, wills, trusts, and probate matters to our diverse client base.Job...
-
Estate Planning Attorney
Found in: Appcast Linkedin GBL C2 - 1 week ago
Wheaton, United States Robert Half Full timeJob Title: Estate Planning AttorneyLocation: Chicago LoopAbout the Role:Currently seeking a detail-oriented and experienced Estate Planning Attorney to join our reputable law firm located in Chicago. This role will primarily focus on providing superior legal counsel concerning estate planning, wills, trusts, and probate matters to our diverse client base.Job...
-
Sr Compliance Officer
1 week ago
Wheaton, United States Howard Sloan Financial Full timeJob DescriptionJob DescriptionA growing Registered Investment Advisory Firm (RIA ~$8B AUM) is looking for a Sr /Compliance Officer, with generalist responsibilities, to join a supportive, collaborative team.Onsite - Western Chicago SuburbsAreas of focus include:Assisting with day to day management of compliance programReviewing & approving marketing...
-
Immediate Care Technician- Float ICC Full Time Days
Found in: Resume Library US A2 - 1 week ago
Wheaton, Illinois, United States Northwestern Memorial Healthcare Full timeJob Description The Immediate Care Technician - Float reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Immediate Care Technician - Float supports physicians...
-
Before and After School Program Assistant
1 hour ago
Wheaton, United States DuPage County ROE Full timePosition Type: Support Staff/Assistant - Before and After School ProgramDate Posted: 3/18/2024Location: Madison ElementaryDistrict: Community Unit School District 200 - websiteSalary: $14.00/Hour SUMMARY: Community Unit School District is seeking an individual who is interested in working as an assistant in the Before and After School Program at one of our...
-
Certified Nursing Associate
43 minutes ago
Wheaton, United States DuPage County, IL Full timeWe are pleased to announce a new job opportunity at DuPage County government for a Certified Nursing Associate within the Kenneth Moy DuPage Care Center. This position will provide support to residents during recreation activities and other services within the Recreation Therapy Division at DuPage Care Center. The hourly tenure payment is based on years...
-
Executive Assistant
1 hour ago
Wheaton, United States BCI - Brokerage Consultants Inc. Full timeExecutive Assistant | Wheaton, ILOur client, a ~10bn Financial Services firm is currently seeking a skilled Executive Assistant to provide vital support to their executive team. With a focus on delivering top-notch services and solutions to Financial Advisors, our client is committed to excellence and innovation in the industry.Responsibilities:Provide...
-
Wheaton, United States Blue Bird Day LLC Full timeJob DescriptionJob DescriptionBlue Bird Day is accepting internship applications for future openings. Blue Bird Day offers internships during our spring session (January to May) and our summer session (June to August). Applications will be reviewed and interviews conducted during the months of December and April. This role is best for those who are looking...
-
Wheaton, United States Blue Bird Day LLC Full timeJob DescriptionJob DescriptionBlue Bird Day is accepting internship applications for future openings. Blue Bird Day offers internships during our spring session (January to May) and our summer session (June to August). Applications will be reviewed and interviews conducted during the months of December and April. This role is best for those who are looking...
-
Branch Manager- Wheaton, IL Area
1 week ago
Wheaton, United States CareerBuilder Full time12408BR **Branch Manager- Wheaton, IL Area** Wheaton Illinois Job Description This posting is designed to gauge interest in potential future opportunities. Should your skills and experience be a match for those opportunities we will contact you at that time. **Coldwell Banker Real Estate is searching for future branch leaders throughout the Wheaton, Illinois...
-
Branch Manager- Wheaton, IL Area
1 week ago
Wheaton, United States Realogy Full time12408BR **Branch Manager- Wheaton, IL Area** Wheaton Illinois Job Description This posting is designed to gauge interest in potential future opportunities. Should your skills and experience be a match for those opportunities we will contact you at that time. **Coldwell Banker Real Estate is searching for future branch leaders throughout the Wheaton,...
-
Treatment Coordinator
Found in: beBee jobs US - 4 days ago
Wheaton, Illinois, United States Dental Care of Wheaton Full timeWe support and inspire people and communities to smile while living their best lifeWe assist dental practices that are facing non-clinical challenges by providing them with industry proven non-clinical business support services.We are looking for professional staff that are able to join a collaborative and motivated team that provides non-clinical support...
-
Treatment Coordinator
1 week ago
Wheaton, United States Elite Dental Partners Full timeJob DescriptionJob DescriptionWe support and inspire people and communities to smile while living their best lifeWe assist dental practices that are facing non-clinical challenges by providing them with industry proven non-clinical business support services.We are looking for professional staff that are able to join a collaborative and motivated team that...