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Assistant Manager

2 months ago

Kapolei, United States Aloha Hospitality Professionals Full time
Job DescriptionJob Description

Join Our Team as an Assistant Manager

Pay: $19.50 - $21 / hourly

Position: Assistant Manager

The Assistant Manager supports the Store Manager in running an efficient and profitable operation. The Assistant Manager ensures the store meets company standards in sales, staffing, product quality, visual merchandising, and operations. This position enforces all procedures in the absence of the Store Manager and coordinates as necessary with the Corporate Office. The Assistant Manager manages the training of baristas and lead baristas, demonstrating positive, friendly, and courteous customer service, and a commitment to our guiding principles and house rules.

Responsibilities:

Store Operation:

  • Assist the Store Manager in managing a profitable store, reviewing controllable expenses, and monitoring labor costs.
  • Partner with the Store Manager in creating sales volume growth and a positive customer experience.
  • Plan and execute sales promotions, maintaining a positive community image.
  • Ensure the store has sufficient product, merchandise, and supplies for efficient operation.
  • Perform opening and closing duties and delegate tasks as necessary.
  • Conduct financial documentation and register readings during shifts.
  • Maintain a safe and clean store, backroom, and equipment.
  • Conduct pre-employment interviews to minimize turnover and ensure proper staffing levels.
  • Process payroll information accurately and timely.
  • Assist in writing weekly schedules according to labor guidelines, considering holidays and local events.
  • Maintain proper loss prevention standards, reviewing cash handling procedures, deposits, and safe procedures.
  • Respond to emergencies by ensuring medical treatment and/or escape routes are available.
  • Inform the Store Manager of operational inconsistencies, employee incidents, accidents, potential safety hazards, or unusual events.
  • Report employee accidents and potential safety hazards to the Store Manager and complete appropriate paperwork.

Customer Service:

  • Role model outstanding service and take ownership of the service initiative in the store.
  • Proactively solve customer problems and ensure customer satisfaction.
  • Ensure team members demonstrate guiding principles and house rules.
  • Monitor, coach, and encourage team members to meet service standards.
  • Assess and provide adequate staffing to ensure efficient and friendly service.
  • Maintain high cleanliness standards throughout the store in appearance, merchandise, and equipment.

Training & Development:

  • Provide ongoing training and development to team members in operating standards, customer service, and product knowledge.
  • Ensure each team member has received proper training to perform efficiently.
  • Develop team members by establishing specific performance objectives and measuring performance regularly.

Recruitment:

  • Review and select candidates, schedule and conduct interviews, and make final candidate selections and recommendations.

Safety and Sanitation:

  • Establish a cleaning and organizational plan.
  • Follow proper food handling practices by all employees.
  • Ensure compliance with safety and sanitation standards by state, federal, and OSHA regulations.

Product and Merchandising:

  • Ensure drink recipes and procedures are followed, maintaining high-quality and consistent standards.
  • Ensure food offerings maintain the highest quality.
  • Educate team members on products and services, including coffee, tea products, blends, and roasts.
  • Taste drink and food products per shift for quality assurance.

Management:

  • Foster a work environment where team member input is encouraged and valued.
  • Lead and effectively communicate guiding principles, house rules, and standard operating procedures.
  • Coach and counsel team members for improved performance, documenting developmental plans as necessary.

Other duties as assigned.

Skills:

  • Excellent verbal and written communication skills in English.
  • Proficiency with Microsoft Office Suite (Word, Outlook, Excel).
  • Strong teamwork, interpersonal, multitasking, and problem-solving skills.
  • High organization and attention to detail.
  • Ability to work with a sense of urgency and maintain a positive attitude.

Education & Experience:

  • High School Diploma or GED required.
  • Minimum of one year of retail experience, preferably in a specialty coffee store.
  • Assistant management experience in a specialty store or food establishment preferred.
  • Minimum of one year of customer service experience preferred.
  • Register and cash handling experience.

Physical Requirements:

  • Use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
  • Handle food, hot beverages, and work with sharp objects regularly.
  • Stand and walk for long periods (approximately 90% of shift).
  • Bend over and kneel frequently.
  • Lift and/or move up to 30 pounds frequently; occasionally carry up to 25 pounds.
  • Work in cold temperatures for extended periods.

We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, gender identity, sexual orientation, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by federal, state, or local laws.