Surgery Scheduler

3 weeks ago

Austin, United States Aspire Allergy & Sinus Full time
Job DescriptionJob DescriptionDescriptionAspire Allergy & Sinus Company OverviewOur PATIENTS make us. Our VALUES guide us. Our CULTURE defines us. Our TEAM sets us apart.
Aspire Allergy & Sinus are a group of highly experienced Allergists, surgeons, medical providers, and support teams. By redefining the allergy and sinus care model that is geared toward a better patient experience, we allow our specialists to do what they do best: diagnose and treat patients. We are headquartered in Austin, Texas and have over 60 clinic locations in Texas, Florida, Colorado, New Mexico, and Arizona and we are still growing We hope to have you join and grow with us at Aspire Allergy & Sinus family and continue to share our core values: Practicing precision everywhere, Sharing responsibility, Delivering a Memorable Experience and Exemplify Integrity

Job SummaryThe Sinus Surgery Scheduler plays a vital role in helping Aspire Allergy & Sinus see and treat patients. The position is part of a team that works together to coordinate the entire surgery scheduling process from cost estimates, insurance verification, scheduling and patient treatment retention.
Schedule- Full-time Onsite Work Monday - Thursday: 8-5PM CTFriday: 8-12PM CT
Key Responsibilities
  • Discussing with patient estimated patient responsibility via telephone - their responsibility and procedure cost information obtained from insurance benefit verification and payment options determined with procedure cost template. Must have a friendly attitude with patients on the phone.
  • Assess and track patient’s hesitancy for scheduling and/or cancelations reasons and implement consultative selling skills to retain (20%) & obtain (80%) appointments.
  • Receive and process procedure order forms submitted by internal providers after surgery consults via patient chart in EMR.
  • Verify patient insurance benefits and patient cost estimates.
  • Communicate with insurance carriers using proper procedure CPT and diagnosis codes for specific procedure(s) ordered by provider.
  • Obtain prior authorizations from insurance carriers and relay such authorizations (or denials) to the patient and document into patient chart in EMR and procedure tracking spreadsheets.
  • Calculate procedure cost estimates using appropriate fee schedules.
  • Collecting surgical out of pocket cost estimates and set up payment plans when needed. 
  • Professional communication with providers and/or anesthesia groups.
  • Resolve pre-authorization, registration or other referral related issues prior to a patient's appointment.
  • Communicate to the patient surgical information, all necessary preparation. I.e.: procedure date, arrival time, pre and post op directions to prep the patient.
  • Demonstrates an understanding of patient confidentiality to protect the patient and clinic.
  • Follows policies and procedures to contribute to the efficiency of the surgery scheduling position while following HIPAA guidelines.
  • Assists Accounts Receivable team with resolving rejected, incorrectly paid, and/or denied claims.
  • Work to collect payment on outstanding procedure balances.
  • Organize and work with others to maintain patient files.


Skills, Knowledge & Expertise
  • Must have great attention to detail
  • Knowledge of medical terminology
  • Ability to demonstrate exceptional customer service skills
  • Ability to finish assigned duties in a timely manner, with minimal supervision
  • Self-starter, motivated to complete additional duties when time allows
  • Ability to handle confidential and sensitive patient information
  • Ability to communicate effectively on the telephone
  • Ability to work well with others and responds cooperatively to supervision and feedback
  • At least 2 years of experience as a surgery scheduler
  • At least 2 years of customer service experience, in related field 
  • High School Diploma or higher


Benefits & Perks
  • Monthly Bonus opportunity 
  • Medical, Dental and Vision Insurance
  • Generous Paid Time Off and Paid Holidays
  • 1 Half-Day a Week
  • 401(k) + Generous Employer Match
  • Life Insurance
  • Events & Parties
  • Parking Onsite
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