See more Collapse

Service Delivery Specialist

1 month ago

Austin, United States Purple Communications Inc Full time
Job DescriptionJob Description

Service Delivery Specialist

Summary:

This position will be responsible for supporting the general efforts of the Service Delivery team with a focus on order fulfillment, case management, product configuration, and shipping/receiving. The Service Delivery Specialist position has the primary responsibility of making sure our customers assets are up to date and shipped to the customer on time.

Essential Duties and Responsibilities:

  • Provision of videophone equipment.
  • Collaborating with technical leads to troubleshoot hardware, software, and licensing issues.
  • Reprogram computer equipment as needed.
  • Asset Control – unloading, receiving, picking, stocking, shipping, and quality control of products.
  • Pull and prepare orders and check for accuracy.
  • Support team members to ensure a smooth and efficient flow of products – QC, Purchasing, Packaging, and case management.
  • Receive and stage inventory to be recorded in the inventory management system.
  • Follow procedures for inventory control and process workflow.
  • Products - inspect condition and quality, move, and replenish as necessary.
  • Case management – Return to repairs (RTR), RMA replacements, returns, S/N modifications, compliance-related cases, and other related cases.
  • Receive products from vendors.
  • Product configurations/testing/reporting.
  • Quality Control/Quality Assurance of Z/P assets
  • Report to the service delivery manager for any packing material or product shortage.
  • Properly remove expired products not in inventory for review and disposition.
  • Ensure all activities are conducted in compliance with established company policies and SOP procedures.
  • Maintain condition of work area free of trash, products in correct locations, and a safe work environment.
  • Assist with special projects and assignments.
  • Perform all other tasks assigned by management.

Knowledge, Skills, and Abilities:

  • Ability to work with various operating systems such as Windows, iOS, and Android.
  • Experience working with MDM solutions is preferred.
  • Demonstrate attention to detail.
  • Support customer satisfaction.
  • Complete projects in a timely manner and meet deadlines.
  • Respond promptly to customer needs.
  • Assist in improving processes, products, and services.
  • Knowledge of setting up labels and quality packaging.
  • Knowledge of Salesforce (not required – will train)
  • Knowledge of using a bar code scanner.
  • Shows the ability to work well under pressure during extremely heavy days.
  • Possesses effective written; displays reading comprehension skills.
  • Must have strong communication skills.
  • Exhibits the ability to work well with others and maintain organization between cross-related departments.
  • Displays the ability to multitask and handle multiple issues consistently.

Qualifications:

  • Must be able to maintain confidentiality.
  • Strong computer skills.
  • Basic knowledge of MS Outlook, Word, and Excel is a plus.
  • High School Diploma or GED required.
  • Two or more years of related experience in a warehouse environment is preferred.


Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

Purple Communications is an Equal Opportunity Employer. Principals Only

We have other current jobs related to this field that you can find below

  • Delivery Driver

    7 days ago

    Austin, United States Ruck Delivery Full time

    About Us: Ruck Delivery specializes in providing fast and reliable delivery of construction materials from local stores directly to job sites. Our service allows construction professionals to stay focused on their projects while we handle the logistics of material transportation. We’re looking for dependable and motivated individuals to join our team as...

  • Safe Delivery Specialist

    7 days ago

    Austin, United States Texas Safe & Vault Full time

    Delivery Specialist **Duties**: - Safely and efficiently transport goods to customers' locations - Follow delivery schedules and routes to ensure timely deliveries - Load and unload goods from delivery vehicle - Provide exceptional customer service during deliveries - Maintain accurate records of deliveries and customer interactions - Perform basic vehicle...

  • Delivery Driver

    3 weeks ago

    Austin, United States Pappadeaux & Pappasitos Delivery Full time

    Now Interviewing Delivery Drivers! We're a family owned and operated company, which means our core values have been passed down from generation to generation. We're constantly focused on innovation, attention to detail and quality in everything we do. Were looking for positive and friendly team players who genuinely love great food and want to provide...

  • Med Delivery Driver

    1 week ago

    Austin, United States ACT FAST DELIVERY Full time

    Starting Now We are looking for a **responsible** and **reliable** Delivery Driver to make deliveries. Great for anyone looking for a relaxed job, extra income for someone doing other delivery services, or someone retired looking to get out of the house. This position is available **Monday - Friday & some Saturdays** Pay varies depending on Packages,...

  • Customer Specialist, Alternative Delivery

    4 weeks ago

    Austin, United States CarMax Full time

    7154 - Austin - 13300 North I-35 Service Road South, Austin, Texas, 78753 CarMax, the way your career should be! **General Summary:** Under limited supervision of the Business Office Manager, the Customer Specialist- Alternative Delivery provides exceptional customer service in a fast-paced, team-oriented environment through the completion of sales...

  • Catering Delivery Driver

    2 months ago

    Austin, United States Let's Do Delivery Full time

    **Responsibilities include**: - **Delivery service****: - **Customer interaction** ** **_Valid license, insurance, and transportation necessary._

  • Customer Specialist, Alternative Delivery

    1 month ago

    Austin, Texas, United States CarMax Full time

    7154 - Austin North I-35 Service Road South, Austin, Texas, 78753CarMax, the way your career should be General Summary: Under limited supervision of the Business Office Manager, the Customer Specialist- Alternative Delivery provides exceptional customer service in a fast-paced, team-oriented environment through the completion of sales transactions, while...

  • Customer Specialist, Alternative Delivery

    4 weeks ago

    Austin, Texas, United States CarMax Full time

    7154 - Austin North I-35 Service Road South, Austin, Texas, 78753CarMax, the way your career should be General Summary: Under limited supervision of the Business Office Manager, the Customer Specialist- Alternative Delivery provides exceptional customer service in a fast-paced, team-oriented environment through the completion of sales transactions, while...

  • Sprinter/ High Roof Cargo Van Driver

    2 weeks ago

    Austin, United States Hackbarth Delivery Service Full time

    Hackbarth Delivery Service, Inc is a leading logistics and distribution company committed to delivering excellence in service. We take pride in our dedicated team, and we're looking for **_Independent Contractors _**to join us in our mission to efficiently handle and distribute goods to our customers.** **YOU MUST OWN/LEASE YOUR OWN VEHICLE.** **Job...

  • Customer Service Specialist

    2 weeks ago

    Austin, United States Strand Brothers - Service Experts Full time

    Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for YOU Generous PTO...

  • Service Support Specialist

    1 month ago

    Austin, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and...

  • Service Support Specialist

    4 weeks ago

    Austin, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and...

  • Home Delivery Driver

    7 days ago

    Austin, United States NXT Home Delivery, Inc. Full time

    **Independent Contractors partnering with NXTPoint Home Delivery** have the ability to**: **Please Fill Out the Full Application to Be Considered** - **Earn up to $4,000 per week, paid to the truck** - Access company organized insurance pools for huge savings in general liability, auto, physical liability and occupational accident insurance. - Consistent,...

  • Guest Services Specialist

    1 month ago

    Austin, United States Latham & Watkins Full time

    Guest Services Specialist Tracking Code 5478 Job Description Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is currently seeking a Guest Services Specialist to join our winning team, located in Austin, Texas. The success of our firm is largely determined by our commitment to hire and develop the very best and...

  • Guest Services Specialist

    4 weeks ago

    Austin, United States Latham & Watkins Full time

    Guest Services Specialist Tracking Code 5478 Job Description Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is currently seeking a Guest Services Specialist to join our winning team, located in Austin, Texas. The success of our firm is largely determined by our commitment to hire and develop the very best and...

  • Bounce House Delivery Specialist

    1 month ago

    Austin, United States Flyside Games Full time

    Position Overview:As an Independent Contractor, you will be an essential part of our operations, directly impacting our success and customer happiness. You will handle the delivery, installation, and collection of bounce houses and other inflatable entertainment equipment at various event locations. This role requires someone who is detail-oriented, enjoys...

  • Flower Delivery Driver

    3 weeks ago

    Austin, United States Ready to Roll Delivery Services, LLC Full time

    Flower Delivery Driver: Ready to Roll Delivery Services, LLC is changing flower delivery in the United States and we need your help to make it happen. We spread joy through flower delivery! We are hiring for store 5311 Balcones Dr, Austin, TX. Must live within a 20 miles of this store. Choose your daily availability, drive your own vehicle, and get paid!Why...

  • Flower Delivery Driver

    2 weeks ago

    Austin, United States Ready to Roll Delivery Services, LLC Full time

    Flower Delivery Driver: Ready to Roll Delivery Services, LLC is changing flower delivery in the United States and we need your help to make it happen. We spread joy through flower delivery! We are hiring for store 5311 Balcones Dr, Austin, TX. Must live within a 20 miles of this store. Choose your daily availability, drive your own vehicle, and get paid!Why...

  • Event Delivery Specialist

    1 month ago

    Austin, United States Informa plc Full time

    **Event Delivery Specialist** * 2301 W Anderson Ln, Austin, TX 78757, USA * Employees can work remotely * Full-time **Company Description** At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a...

  • Event Delivery Specialist

    4 weeks ago

    Austin, United States Informa plc Full time

    **Event Delivery Specialist** * 2301 W Anderson Ln, Austin, TX 78757, USA * Employees can work remotely * Full-time **Company Description** At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a...