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Bilingual Customer Service Manager

1 month ago

Forney, United States Elia Saucedo - Farmers Insurance Agency Full time
Job DescriptionJob Description

Dont wait, take the next step in your career today. Elia Saucedo - Farmers Insurance Agency in FORNEY, Texas, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you.


No prior experience in Insurance? No problem This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know.


Are you an Experienced CSR? Incredible You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.


Benefits

Monthly Base Salary + Bonus Opportunities

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Flexible Schedule


Responsibilities
  • Process customer policy change requests.
  • Secure all Trailing Documents from customers.
  • Document each customer contact in eAgent.
  • Immediately greet all customers, entering the office, in a friendly and helpful manner.
  • Take premium payments from customers.
  • Thoroughly understand and follow all underwriting, rating and compliance requirements.

Requirements
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Be capable of handling customer rejection.
  • Minimum 1 year prior sales experience preferred.
  • Bilingual, fluent in both English and Spanish is beneficial.
  • No insurance experience required but must be willing to learn
  • Ability to take initiative, be proactive, and think outside the box.
  • Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.

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