Field Service Manager
2 weeks ago
Responsibilities for this position include, but are not limited to:
- Lead a team with a large geographical area maintaining production equipment
- Promote excellent customer service by leading by example.
- Manage daily activities by reviewing the dispatch console, performing ride-alongs, and auditing equipment repair. Utilize service reports to achieve industry benchmarks.
- Review the Carstock workbook to ensure technicians have the proper parts.
- Balance territory assignments to manage workload and improve customer response times. Work with other production managers to maintain territory integrity.
- Coach and motivate technicians through goal setting, 1:1, and team meetings.
- Monitor and guide technicians' training path to best meet our customers' needs based on current and projected machines in the field.
- Effectively communicate issues and resolve conflicts.
- Build Team Unity within your team and with the entire Eastside management team.
Requirements include:
- Minimum of 5 years industry experience
- Valid Michigan Driver's License
- Good Driving Record including no DUIs in the past 5 years
- HIgh School Diploma
- High-capacity, self-managed person
- Excellent communication skills
- Exhibited continual effort to develop
- Team player with vision outside his/herself
- Analytical thinker
- Process-oriented
- Open-minded
- Problem solver
- Promoter of Applied culture
Applied Innovation offers a full-benefit program that includes medical, dental, life, short-term disability, 401(k), paid vacation, and holidays.
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