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Quality Specialist 1

2 months ago

Portland, United States Fora Health Full time $19 - $21
Job DescriptionJob DescriptionThe Quality Specialist I assures that this mission is the foundation for the delivery of services and carrying out job duties.

POSITION SUMMARY
The Quality Specialist I (QS I) will be responsible for organizing and maintaining health information both in paper files and in electronic systems. The QS I will track and respond to all record requests in a professional, timely, and welcoming manner. This position also responds to all medical documentation needing to be uploaded into the Electronic Health Record (Kipu).

ESSENTIAL JOB FUNCTIONS
  • Complete requests for patient records in an accurate and timely manner.
  • Process subpoenas and court orders and track case status.
  • Answer the department phone line and return voice mails as appropriate.
  • Monitor the department fax line, download and process documents daily.
  • Monitor the department email and upload patient documents to the appropriate charts as they come in.
  • Remove invalid documents from charts as requested.
  • Check the Quality Management/Records physical inbox daily and file hard copy items appropriately.
  • Audit patient charts for specific documents as requested.
  • As requested, support with regular department tasks such as the patient satisfaction survey, checking the patient grievance box, and quarterly chart reviews.
  • Assist with onboarding new department staff, and support all staff with questions about records requests and Release of Information forms.
  • Provide support regarding patient records to other departments as appropriate.
  • Safeguard client confidentiality according to state and federal law.
  • Participate in regular Quality Management team meetings


SUPERVISORY FUNCTIONS
  • This position has no supervisory duties


ADDITIONAL JOB RESPONSIBILITIES
  • Special projects and other duties as assigned


QUALIFICATIONS

REQUIRED EDUCATION AND EXPERIENCE
  • Administrative filing and organizing
  • Answering phones
  • Customer service

PREFERRED EDUCATION AND EXPERIENCE
  • Database experience
  • Experience with records management

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
  • Proficient in Microsoft Office applications
  • Communicate information effectively in writing and verbally
  • Strong attention to detail
  • Able to utilize label printers, multiple function copiers and flat-top scanners in performing job tasks
  • Ability to work in a fast-paced, team environment with sensitivity toward patient needs and critical deadlines
  • Must possess excellent communication skills to interface with providers, staff and management
  • Must be able to prioritize responsibilities to ensure they are completed in a timely manner
  • Maintain confidentiality of sensitive information and documents
  • Ability to multi-task

OTHER REQUIREMENTS
  • Verification of Sobriety, per Oregon Administrative Rules (OAR) standards
  • DHS Background Check Approval
  • Successful completion of Drug Test upon hire
  • Documentation of Tuberculian test and/or evaluation with negative results or evidence of non-communicability


WORKING CONDITIONS
  • This position generally works in an indoor office environment with infrequent travel between sites or to special events.
  • Exposure to potentially hazardous cleaning chemicals, personal protective equipment provided.

ABOUT FORA HEALTH

Looking for a meaningful career? At Fora Health, we employ a team of passionate, diverse and caring people who are committed to carrying out our mission to provide treatment, care and advocacy for all who are affected by substance use disorder. We are seeking dedicated individuals to join our experienced team of professionals in the fight to overcome the stigma of addiction and mental health. Come join one of Oregon’s largest and most reputable providers of substance use disorder and co-occurring mental health treatment for adults

Fora Health is committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum:

  1. Have knowledge of substance use disorders.
  2. Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
  3. Respect the diversity and uniqueness of all people.
  4. Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
  5. Uphold the highest standard of customer service to clients, referents, and all community partners.

BENEFITS

  • Regence BlueCross BlueShield medical insurance
  • Comprehensive dental and vision insurance
  • Employer-paid basic life and accidental death & dismemberment insurance
  • Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance)
  • Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs
  • 401K plan with Employer Matching up to 6%
  • 4 weeks paid vacation, one floating holiday & sick leave
  • 10 observed holidays, paid bereavement and paid jury duty days
  • Flexible schedules
  • Employee Assistance Program
  • Discounted 24 Hour Fitness membership from $6.99/month
  • One free employee meal on days worked at our Cherry Blossom location
  • Online education tools for CEUs
  • Critical shift compensation up to double hourly pay rate and shift premiums for certain positions
  • Employee referral bonus
  • Education grant program reimbursement for continuing education expenses after 90 days of employment
  • Loan forgiveness for eligible medical and clinic positions
  • Free parking at our two facilities

Employees may be eligible for education grants:

  • National Health Service Corps (NHSC)
  • NURSE Corps
  • Public Service Loan Forgiveness (PSLF)

Fora Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Fora Health encourages applications from those who are in recovery. Please note that we require individuals in recovery to certify that they have at least two years of continuous sobriety upon hire.

Fora Health is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Fora Health conducts a background check for all positions upon offer of employment. Government regulations, contractual requirements, or the duties of certain jobs may require us to take appropriate action to address prior criminal convictions.

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