Services Engineer
1 month ago
JOB DESCRIPTION
Responsibilities
ESSENTIAL FUNCTIONS:
1. Actively engaged as an employee advocate and fully committed to supporting our strategic vision to be and become known as the BEST in our industry(s) through:
Integrity
Putting our customer at the center of everything we do
A relentless passion to be the best
Being competitive, bold, innovative, and adding value
An ownership mentality, behavior, and accountability
An unyielding commitment to quality
Respect for our internal and external customers
Continuous improvement
Being resourceful, productive, and efficient
Maximum dedication and effort with high energy, enthusiasm, and urgency
2. Assist with the design, architecture, planning, assessment, implementation and troubleshooting of 4G and 5G mobility solutions
3. Incorporating best practices and industry standard tools to minimize downtime and customer impact to users on the systems.
4. Incorporation of best practices regarding documentation, monitoring, and administration.
5. Provide 2nd level support to Technical Support Group and Network Operation team to diagnose, remediate and correlate complex network problems.
6. Perform other related duties as assigned.
Qualifications
EDUCATION/EXPERIENCE REQUIRED:
Level I
BS in Electrical Engineering or Computer Science or equivalent experience required.
Knowledge of LTE EPC and 5G Core Nodes.
Understanding of LTE/VoLTE Interfaces.
Excellent customer service attitude and ability to work with others in a highly collaborative environment.
Strong ability to communicate highly technical information to management team.
Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment.
Must be able to demonstrate in-dept technical knowledge related to routing and switching protocols and familiarity with industry best practice.
PREFERRED:
A minumum 2 years in infrastructure mobility technology, including aspects of designing, implementing, and supporting mobility systems
Experience with Container based Architecture
Experience with Nokia EPC Nodes(CMM, SGW, PGW, and CMG)
Experience with LTE/5G Call Flow Analysis that can identify issues based 3GPP specs.
Experience with KPI Analysis
Excel/PowerPoint/VB Experience to program, create, and customize reports
Python, shell scripting a plus.
Level II
EDUCATION/EXPERIENCE REQUIRED:
BS in Electrical Engineering or Computer Science or equivalent experience required.
A minumum 4 years in infrastructure mobility technology, including aspects of designing, implementing, and supporting mobility systems.
Knowledge of LTE EPC and 5G Core Nodes.
Understanding of LTE/VoLTE Interfaces.
Excellent customer service attitude and ability to work with others in a highly collaborative environment.
Strong ability to communicate highly technical information to management team.
Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment.
Must be able to demonstrate in-dept technical knowledge related to routing and switching protocols and familiarity with industry best practice.
PREFERRED:
Experience with Container based Architecture
Experience with Nokia EPC Nodes(CMM, SGW, PGW, and CMG)
Experience with LTE/5G Call Flow Analysis that can identify issues based 3GPP specs.
Experience with KPI Analysis
Excel/PowerPoint/VB Experience to program, create, and customize reports
Python, shell scripting a plus.
Level III
EDUCATION/EXPERIENCE REQUIRED:
BS in Electrical Engineering or Computer Science or equivalent experience required.
A minimum of 5 years in infrastructure mobility technology, including aspects of designing, implementing, and supporting mobility systems.
Knowledge of LTE EPC and 5G Core Nodes.
Understanding of LTE/VoLTE Interfaces.
Excellent customer service attitude and ability to work with others in a highly collaborative environment.
Strong ability to communicate highly technical information to management team.
Highly available and responsive to occasional after-hours problem management in a mission critical 24/7 support environment.
Must be able to demonstrate in-dept technical knowledge related to routing and switching protocols and familiarity with industry best practice.
PREFERRED:
Experience with Container based Architecture
Experience with Nokia EPC Nodes(CMM, SGW, PGW, and CMG)
Experience with LTE/5G Call Flow Analysis that can identify issues based 3GPP specs.
Experience with KPI Analysis
Excel/PowerPoint/VB Experience to program, create, and customize reports
Python, shell scripting a plus.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
Must be able to sit for long periods of time and use computer keyboard and/or mouse while viewing computer screen.
Schedule includes some evenings and weekends.
24/7 availability.
Be agile enough to bend, stoop, and crawl. Possess sufficient manual dexterity and mobility to work in confined areas.
Must be able to work evenings, nights, weekends, and holidays.
About MY HR:MY HR is an award-winning, woman and minority-owned firm based in Atlanta. We specialize in providing full-service professional HR services, and are proud to be an equal opportunity employer. With a commitment to excellence and a focus on diversity, we strive to help businesses of all sizes achieve their human resources goals. Follow us for more info: www.myhrmgmt.com
linkedin.com/company/my-hr/
facebook.com/myhrsupplier
instagram.com/myhrmanagement/
MY HR is an award-winning Full-Service Professional Human Resources Consulting firm offering Staff Augmentation, Project and SOW staffing, Permanent Placement, Recruitment Process Outsourcing (RPO), Payroll Services, and full range HR Services including compliance, training, and workforce development. With our personal touch, we help small to mid-sized companies as well as Fortune 500 companies grow and strengthen in the HR area by providing customized HR solutions.
Check out our website: myhrmgmt.com
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